8 min read

11 Chatbase Alternatives with Review, Pricing and Rating

Chatbase is a well-known chatbot that helps brands have a supportive conversation with their visitors or customers. 

Although the Chatbase offers very much to its users, some reviews suggest that it is not totally accurate at some point while providing the answers for the visitors.

By considering the features and capabilities of what Chatbase is capable of offering, we have done a deep search for what can be replaced with Chatbase.

In light of our research, we have determined the 11 Chatbase alternatives with similar features, various pricing plans, and some reviews and ratings from previous users.

What is Chatbase?

the homepage of Chatbase with the sample chatbot

Chatbase is mostly known for its “ChatGPT for your website.” 

Since ChatGPT, created by OpenAI, has formed a significant impact on each part of life in a very respectable amount of time, all kinds of brands directed their focus to ChatGPT at once.

As the best alternative known by people, Chatbase trains ChatGPT to use your data while giving information about the questions asked by your visitors.

That is, you can consider Chatbase as your AI customer support on your website with various integration options, like WordPress and Zapier currently.

For the pricing of Chatbase, there are monthly and yearly billing with add-on plans. The pricing of Chatbase starts from $19 to $399 in monthly billing. 

10 Significant Chatbase Alternatives

We have found the most critical Chatbase alternatives for you, and we will take a look at them in terms of their features and their pricing. 

1. LiveChatAI 

the homepage of LiveChatAI

LiveChatAI is a “GPT4 Powered AI Chatbot for your website.”

With the same notion as Chatbase, LiveChatAI scans your data and trains them for your website visitors.

The process of adding an AI-powered chatbot to your website is displayed on the homepage so that you can easily integrate the chatbot with a few clicks.

  • Providing long-term memory for chat histories
  • Both GPT 3.5 and 4 supported
  • Useful and seamless user interface
  • API available with trained data
  • Widget embedding
  • Smooth human routing 

Importing data is possible when creating a vector database and supports long-term memory for maintaining conversations with visitors.

Pricing → There is a free forever plan with 100 messages, one chatbot, and one website to give a chance.

With the priced plans, there are three plans monthly and yearly: Basic, Pro, and Expert

  • The first plan, Basic for personal use, costs $39 per month. 
  • Another plan, Pro for small businesses, is $89 per month.
  • The third plan, Expert for experts, costs $389 per month.

Rating: 4.9 out of 5 on Trustpilot.

2. Sendbird

the AI chatbot page of Sendbird

Sendbird AI chatbot allows you to “create a no-code AI chatbot in minutes.”

Sendbird’s AI Chatbot helps improve customer service, enhance lead generation, and drive sales efficiently. Beyond responding to inquiries, it focuses on fostering customer relationships and ensuring personalized and meaningful interactions.

You can easily create the Sendbird AI chatbot by following its simple step-by-step tutorial. 

  • Set up a custom no-code AI chatbot in minutes
  • Supports both GPT 3.5 and 4
  • Boost response accuracy with Retrieval Augmented Generation (RAG)
  • Easy embedding in WordPress, Shopify, and Wix
  • Advanced analytics to understand user behavior
  • Multi-language support

Pricing → There is a 30-day free trial plan and three priced plans: Starter, Pro, and Enterprise

  • 30-day free trial: 1K message credits with 1 AI chatbot
  • Starter plan: $99 per month and includes 10K message credits with 10 AI chatbots
  • Pro plan: $499 per month and includes 50K message credits with 25 AI chatbots
  • Enterprise plan: Custom pricing for enterprises requiring a high volume of bot messages and customization/support

Rating: 4.5 out of 5 on G2

3. ChatBot

Chatbot’s above-the-fold with interactive chatbot sample

One of the most famous conversational chatbot brands is ChatBot, known for “With ChatBot, automating customer service is a breeze.”

Creating human-like conversations via instant messaging is possible by creating a routing between team members depending on demand to speed up the process of solving.

ChatBot is more advantageous than other chatbots in terms of integrations, including Slack, Facebook Messenger, Shopify, and WordPress primarily.

  • Balance with human and AI conversation
  • Ready-to-use templates
  • Productive workflow creation
  • Data-backed decisions for reporting and analytics
  • Detailed organization and segmentation capabilities
  • Other products, like LiveChat, Help Desk, KnowledgeBase 

Pricing→ There is a free trial option for 14 days without the need for a credit card and coding. Apart from the trial, there are four pricing plans: Starter, Team, Business, and Enterprise.

  • The Starter plan costs $52 per month when billed annually with one active chatbot, 7-day training chatbot, basic reporting, and many more.
  • The Team plan costs $142 per month when billed annually with five active chatbots, advanced reporting, version history, and more.
  • The Business plan costs $424 per month when billed annually with unlimited active chatbots, 25.000 valid chats per month, team collaboration, and more.
  • The Enterprise plan has a fixed-price contract with annual billing, yet you need to contact the ChatBot team. 

Rating: 4.4 out of 5 on G2.

Also, you might be interested in AI Chatbots vs. Human Customer Service: A Comparative Analysis.

4. Botsonic

Botsonic’s above-the-fold part with a dark mode

Botsonic is a product of Writesonic to provide custom ChatGPT chatbots that train data and create knowledge-based chats.

With many trusted brands, Botsonic manages to achieve a dynamic user experience with customer interactions through an NLP-based AI chatbot builder.

As a no-code chatbot builder, Botsonic has integrations that can help you reach through different channels, like WhatsApp, Telegram, Slack, and Discord.

  • Advanced configuration of chatbot builder
  • Straightforward chat building
  • Analyzing chats and interactions
  • Customizing branding options
  • Effortless embedding
  • Multi-language support

Pricing → We need to examine the pricing of Writesonic to learn the pricing of Botsonic. There are a Free Trial plan, a Pro plan, and an Enterprise plan.

There are two types of pricing plans Premium and Superior. Also, it is possible to choose the pricing monthly or annually.

  • The Free Trial plan is for the trial with 10.000 words for one user.
  • The Pro plan is $12.67 with 100.000 words for one user. You can have custom pricing for the words you use.
  • The Enterprise plan needs to be contacted with the team sales, but it starts at $1000 per month. 

Rating: 4.7 out of 5 on G2. We checked the rating of Writesonic since Botsonic is a developing part of Writesonic. 

Also, you might be interested in How to Train ChatGPT on Your Own Data (Extensive Guide).

5. Botpress

Botpress homepage with the tool’s motto

Botpress promises to “build ChatGPT chatbots surprisingly fast.” 

With Natural Dialogue Understanding feature, there are many integrations that will improve the skills of your chatbot. 

Botpress also allows for personalized branding, and you can simply arrange your chatbots multi-lingually. 

Besides, Botpress permits you to join open-source communities to share a common space for your problems or experience.

  • Ready-made templates 
  • Customization options
  • Visual flow editor
  • Speeding the building process
  • Easy deployment

Pricing → There is a free plan for 1.000 incoming messages. When it comes to paid plans, there comes a pay-as-you-go plan.

For the monthly pricing plan, 50.000 messages cost $225, and it ranges to 200.000 message cost $1000 per month.

If you are looking for more information and features than the plans, you need to contact an enterprise plan.

Rating: 4.6 out of 5 on G2.

6. IngestAI

IngestAI homepage’s above-the-fold part

IngestAI works with “the AI trained on your business.”

With IngestAI, it is more possible to match related AI to the related task and make automated work.

Like some other Chatbase alternatives, there are integration options to support your digital workspace.

Plus, IngestAI aims not only to enrich your chats but also to leverage productivity.

  • 30+ AI models
  • Professional embedding 
  • Improved AI search
  • Customizable AI data to train 
  • Data security prioritization 
  • Advanced way of supporting visitors with different AI tools

Pricing→ There are four pricing plans of IngestAI, including Free, Basic, Pro, and Business.

  • The Free plan has a playground, 50 queries per month, and a Discord support opportunity.
  • The Basic plan costs $20 per month when billed annually. It provides 1000 queries per month.
  • The Pro plan costs $60 per month when billed annually. It provides advanced vector storage, web scraper, unlimited apps, and more.
  • The Business plan maintains custom pricing, and you need to book a call with the team.

Rating: 3.5 out of 5 on G2. 

7. LivePerson

the above-the-fold part of LivePerson with the explanatory introduction

LivePerson is claimed to have the largest conversational dataset and safe and equal AI. 

The broader scope of business solutions belongs to LivePerson. These solutions comprise employee management, customer engagement, and brand user insights.

When the website of LivePerson is observed, detailed use cases and industry-based pages are displayed, which informs visitors about the capabilities of LivePerson.

  • Enterprise-level analytics
  • Creating knowledge base 
  • LLM-powered tools
  • Accelerated conversation provided
  • Reporting analytics and dashboard

Pricing→ About the pricing of LivePerson, there are two options that you can choose from: Conversational Cloud and Bella AI.

  • Conversational Cloud divides into two: Conversational Cloud and Conversational Cloud & Generative AI are two different types. After examining pricing plans, payment options are the pay-as-you-go and annual contract.
  • Bella AI includes Bella for Business. You can get a 30-day free trial for this plan per se.  

Rating: 4.2 out of 5 on G2.

8. Tars

 the motto and a supportive animation for the homepage of Tars

Tars is known for being “ the success-driven chatbot platform.”

To correspond to the needs of users, Tars offers different types of chatbot capabilities with menus, rule-based, and support.

Also, for boosting KPIs, you can keep track of your user engagement, user experience, and chatbot analytics.

There are many integration tools to integrate with for increasing the impact of automation and customer experience.

  • Omnichannel reach 
  • Instant human agent support 
  • Creating automated conversations
  • Open AI integration
  • Multilingual chatbot
  • API integration

Pricing→ There is a 14-day free trial without the need for payment information.

When it comes to paid plans, there are three plans: Basic, Standard, and Suite. You need to book a demo with the team to get pricing information. The plans change and develop in direct proportion to the price.

Rating: 4.7 out of 5 on G2.

9. Chatfuel 

the introduction of Chatfuel’s homepage with a green background

Different from others, Chatfuel focuses on “boosting commerce on WhatsApp with Chatfuel.”

Besides, what differentiates Chatfuel from others is the channels it uses because Chatfuel builds chatbots for Instagram and Facebook as well.

What Chatfuel offers as a customer engagement facility that will help e-commerce are integrations, segmentation, A/B testing, and analysis.

  • Unlimited agents on a number
  • Verification of green badge 
  • ChatGPT integration
  • GDPR-compliant
  • 99% uptime service
  • So many solutions, including the WhatsApp chatbot

Pricing→ There are two different pricing options: WhatsApp and Facebook+ Instagram. 

For WhatsApp, there are two different plans Business costing $49 and Enterprise costing from $300.

Facebook+Instagram plans have a free trial and five other paid plans. The plans start with the Entrepreneur starting from $14.99, and the plans end with the Growing Business plan starting to cost $119.99. If any of the pricing plans don’t fit your expectations, you can demand an enterprise plan. 

Rating: 4.5 out of 5 on G2.

10. Activechat

 the official homepage of Activechat

Activechat reveals its purpose at first and gives importance to being “the #1 Automation Software For Contact Centers And Customer Service Teams.”

Activechat offers the most expanded support in terms of the onboarding process, extensive documentation, and phone and email support.

By building your own ChatGPT to your site, Activechat aims to grow the whole team's efficiency rather than only upgrading the conversation with customers.

  • Live chat automation
  • Self-service automation tool
  • Contact center automation
  • Conversational marketing
  • Knowledge management
  • Contact center analytics

Pricing→ There are three main plans of Activechat: Team, Company, and Enterprise. 

  • The Team plan costs $149 per month to automate your live chat with three agent seats and basic features.
  • The Company plan costs $490 per month to build an AI-driven contact center with five agent seats and all plans. 

Rating: 3.9 out of 5 on G2.

11. Fini

the above-the-fold part of Fini with detailed explanations

Fini is here to “turn your knowledge base into AI chat... in 2 minutes.”

For the ones who don’t have an account on Fini, they have the chance to get into the waitlist.  

As one of the important parts of chatbots, Fini supports human routing when necessary to avoid any kind of confusion or complexity.

Providing instant answers will help your customers live a successful user experience.

  • Possibility of having multi-channel
  • Offering different tones
  • Feedback learning 
  • 24/7 support for customers
  • Integration with famous apps like Intercom, Discord, HubSpot, Slack, and so on

Pricing → There are three plans: Standard, Advanced, and Enterprise. 

  • The Standard plan is free with up to 25 monthly questions.
  • The Advanced plan costs $0.076 per question, up to 10.000 monthly questions. It is the most popular plan, and it supports more than 50 languages.
  • The Enterprise plan has unlimited questions and volume discounts. It is $9,599 per year.

Rating: Since it is a new alternative, we could not reach any rating information.

To Wrap It Up

All in all, there are at least ten Chatbase alternatives that will replace Chatbase.

What can change everything here is that Chatbase alternatives are as good as Chatbase itself, and you need to decide based on your requirements and budget at the same time.

Don’t forget that it is not the price or the reputation that matters, but you should keep your priorities in mind and consider the benefits of AI.

We hope that you can find the best Chatbase alternative for your business and your team.

Frequently Asked Questions

Check the common frequently asked questions while searching for the best Chatbase alternatives.

1. Why would I need a Chatbase alternative?

Chatbase alternatives also offer flexibility to meet specific requirements, like features or functionality. Some businesses may find Chatbase's pricing structure to be prohibitive, especially if they have budget constraints. In such cases, opting for a Chatbase alternative can provide a more cost-effective solution without compromising on essential features. Also, a Chatbase alternative can offer a better solution for analysis and optimization.

2. What features should I consider when choosing a Chatbase alternative?

There are features that need to be considered choosing a Chatbase alternative. 

  • Conversation analytics: Look for an alternative that provides comprehensive analytics capabilities to analyze conversations between users and your chatbot. This includes metrics like message volume, user satisfaction, response times, and more.
  • User journey tracking: A Chatbase alternative should enable you to track and understand user journeys within the chatbot, allowing you to identify common paths, bottlenecks, and areas for improvement.
  • Intent recognition: Choose an alternative that excels at accurately recognizing user intents, enabling your chatbot to provide relevant and helpful responses.
  • Sentiment analysis: It is important that this allows you to gauge user sentiment and adjust the chatbot's responses accordingly, leading to a more personalized and satisfying user experience.
  • Engagement metrics: An alternative that provides engagement metrics, such as user retention, session duration, and user drop-off rates, allows you to measure the effectiveness of your chatbot and make informed optimizations.
  • Reporting capabilities: Consider an alternative that offers comprehensive reporting features, allowing you to generate detailed reports on chatbot performance, user behavior, and key metrics. Customizable reporting options can provide insights tailored to your specific needs.

3. Can I migrate my data from Chatbase to any Chatbase alternative?

It depends. The ability to migrate changes based on the specific alternative you choose. Some alternatives may offer data import options, while others may require manual transfer. It's recommended to check the documentation or contact the support team of the alternative you are considering for detailed instructions on data migration.