Build Your AI Agent
Chatbase is a popular platform for AI support, but it's not always the perfect fit, especially as your needs grow.
Many businesses are probably like you, struggling with Chatbase's channel limitations, rising costs as volume increases, and restrictions on team size and number of bots.
That's why I've compiled the best Chatbase alternatives for 2025, focusing on options that offer better channel coverage, more flexible pricing, and more suitable solutions for growing teams that need more than just website Q&A bots.
Quick Summary by LiveChatAI
I compared 11 leading AI-support platforms, including LiveChatAI, Sendbird, and Botpress, on channels, pricing, and enterprise controls. The quick verdict: choose LiveChatAI for usage-based pricing and one-click AI Actions, Sendbird for true omnichannel reach, and Fini AI when SOC 2 or HIPAA compliance tops your list. Scroll for a side-by-side table, real user reviews, and a five-minute needs-audit worksheet that could save months of re-platforming.
What is Chatbase in 2025?
Chatbase is a no-code AI agent platform designed for customer support, allowing users to upload documents or paste URLs so the AI can instantly learn from that content, including FAQs, help docs, web pages, and more, to answer customer questions accurately and efficiently.
Originally marketed as “ChatGPT for your website,” Chatbase evolved from a simple “AI chatbot” to a featured AI agent platform by February 2025.
This change reflects new, action-oriented features: integrations with tools like Cal.com and Calendly let agents do more than just answer questions; they can schedule meetings, escalate plans, and trigger custom workflows.
Chatbase at a glance (2025)
- ⚡ Instant training on docs, URLs, Notion or sitemap crawl
- 🛠️ AI Actions: bookings, CRM updates, API calls
- 🌍 80+ languages handled out of the box
- 💰 Free 100 msg/mo ➜ Hobby $40 (2,000 msgs) ➜ Standard $150 (12,000 msgs) ➜ Pro $500 (40,000 msgs)
- ⭐ 4.5 / 5 average rating (G2 & Capterra)
Why switch to a Chatbase alternative?
Chatbase works great for some businesses, but falls short for others. Here's why companies like yours are exploring other options:
1. Channel limits (Voice & phone)
Chatbase covers Slack, WhatsApp, Facebook Messenger, and Instagram in addition to web widgets. What it does not cover locally is voice/IVR.
2. Visual-flow
Because Chatbase auto-generates answers from your docs, there’s no drag-and-drop flow builder.
3. Cost escalation with credits
Chatbase pricing starts at $40 for 2,000 messages, with $12 per additional 1,000. If your team handles heavy GPT-4 responses or serves 30,000+ messages/month, your bill can easily spike beyond $400/month.
That’s why many teams:
- Cache frequent FAQs locally to reduce token usage
- Or switch to LiveChatAI, a more affordable alternative with unlimited message plans, AI Actions, and custom automation workflows.
Best Chatbase alternatives in 2025 (Features + pricing + rating)
I have compiled a list of the top Chatbase alternatives for you, and we will take a look at their features and prices.
Platform #1 - LiveChatAI
LiveChatAI is a no-code AI agent builder that goes far beyond a simple Q&A chatbot. In a few minutes, you can spin up an agent that answers, acts, and hands off - all while speaking your customers’ language (95 locales and counting).
Key features of LiveChatAI:
- 5-minute launch
Paste your site’s URL. LiveChatAI crawls every page, trains the model, and imports content - no credit card required, no developers needed.
- AI boosted replies
The agent fixes pronouns, fills gaps, and removes fragments so every answer sounds human.
- Customer-aware logic
Contact attributes and segments let the bot spot free vs. paid users, EU vs. US visitors, or VIPs vs. first-timers and adapt replies.
- Action mode: Chat that gets work done
🛒 Shopify - search products, add to cart, and suggest upsells in one thread.
🗓️ Calendly & Cal.com - show live slots and book meetings in seconds.
💬 Slack alerts - ping the right channel, with full context, when a VIP needs help.
🔗 Custom button - drop a one-click button to promos, pricing, or sign-ups, no code.
- Limitless extensibility
Connect anything with webhooks, OpenAPI, Zapier, Make.com, or n8n.
- Built-In analytics & Live handoff
Track CSAT, ticket deflection, and revenue. Transfer chats to humans with full history.
- Global Ready
Works out of the box in 95+ languages.
Pricing
- Free – 250 messages
- Basic – 4,000 msgs, $39/mo
- Pro – 10,000 msgs, $89/mo
- Advanced – Unlimited msgs, $189/mo
- Expert – Unlimited msgs, $389/mo
Rating
LiveChatAI scores 4.5 / 5 on G2 for ease of use, speed of setup, and powerful automation. Thousands of teams trust it to chat with customers worldwide.
“The instant replies to simple questions cuts down on time that associates spend on having to answer those simple questions which allows them to work freely on other things. It's a game changer that saves time and money.” -James B.
👉 Start your 250-message free plan
No credit card. No dev hours. Just a faster, cheaper Chatbase alternative ready in five minutes.
Platform #2 - Sendbird
Sendbird provides an enterprise‑grade AI agent platform for omnichannel support. Its AI agents work “anywhere, all the time” – on mobile apps, websites, social media, SMS, or email, providing 24/7 service.
Sendbird’s platform is built for continuous multi-turn conversations and proactive engagement: it remembers each customer’s context across sessions and can even initiate chats (before customers reach out).
- Set up a custom no-code AI chatbot in minutes
- Supports the latest LLM models
- Boost response accuracy with Retrieval Augmented Generation (RAG)
- Easy embedding in WordPress, Shopify, and Wix
- Advanced analytics to understand user behavior
- Multi-language support
Pricing: 30-day free trial with 1,000 messages. Paid plans: Starter at $99/mo (10K msgs, 10 bots) and Pro at $499/mo (50K msgs, 25 bots); enterprise plans available by quote.
Rating: 4.5 out of 5 on G2
Platform #3 - ChatBot
ChatBot.com visual flow builder homepage highlighting drag-and-drop AI replies - no-code chatbase alternative for SMBs.
ChatBot (formerly ChatBot.com) is an AI chatbot builder by the LiveChat company. It offers a no-code visual builder and generative AI to automate support, marketing, and sales. The platform provides 24/7 chat support with AI‑generated canned replies.
It includes features like “instant AI chatbot setup,” “AI‑generated replies,” and “advanced AI training.” You can train a ChatBot on your website or documents to make it an expert in your domain.
The interface is drag‑and‑drop with blocks for intents, default replies, and integrations (Slack, Shopify, HelpDesk, etc.) ChatBot integrates tightly with LiveChat’s other products (LiveChat chat widget, HelpDesk) and common services (Facebook Messenger, Shopify).
- Drag-and-drop chatbot builder,
- AI-powered responses that train on your content (webpages, docs),
- Multichannel support (website chat widget, Facebook/Instagram Messenger, Slack, Shopify, etc.)
- Features include lead capture, product recommendation prompts, and escalations to human agents in LiveChat.
- Pre-built templates (eCommerce, FAQ bots, feedback collection).
Integrations; out-of-the-box integrations with Zapier, Slack, Shopify, WordPress, and more. Webhooks and REST API also available.
Pricing: Starter plan $52/mo (billed annually), Team $142/mo, Business $424/mo (full AI automation), Enterprise plans available by quote.
There’s a 14-day free trial. All plans include 1 active chatbot; higher plans add multi-bot setup and more AI automation features.
Rating: 4.4 out of 5 on G2.
Also, you might be interested in AI Chatbots vs. Human Customer Service: A Comparative Analysis.
Platform #4 - Botsonic
Botsonic (by Writesonic) is a code-free chatbot builder that uses the latest LLM models under the hood. It can automatically scan your website, documents and help center to answer around 70% of customer questions instantly.
It claims to support more than 50 languages and offers features such as live agent transfer, security checks, and integrations with common tools. In the app, Botsonic allows you to upload files or links as data sources, then launches a chat widget that can process FAQ-style queries from that content.
Pricing is tiered based on message volume and number of seats.
- Advanced configuration of the chatbot builder
- Straightforward chat building
- Analyzing chats and interactions
- Customizing branding options
- Effortless embedding
- Multi-language support
Pricing → Free plan (100 messages/mo, 1 chatbot) to try. Paid Starter plan at $49/mo includes 1 chatbot, 2000 messages/mo. There’s a Business plan (contact sales) for teams needing more bots and features. Botsonic advertises pay-as-you-go pricing after 2000 msgs.
Rating: 4.6 out of 5 on G2.
Platform #5 - Botpress
Botpress is a developer‑friendly, AI agent platform with an open ecosystem. It calls itself “the complete AI agent platform,” supporting the latest LLMs and offering a free version for builders.
Botpress provides integrations (WhatsApp, Telegram, Calendly, Hugging Face, etc.) and lets you choose from multiple AI providers (OpenAI, Anthropic, Cerebras, etc.).
Its visual builder and SDKs help teams create complex bots that can do reasoning and RAG (retrieval-augmented generation). It’s often used for in-house or self-hosted solutions – the open‑source core can be deployed on-prem or in a private cloud.
Botpress is ideal for teams that need maximum control, custom code, and the flexibility to integrate bots with business systems.
- Drag-and-drop flow builder,
- NLU and dialogue management,
- Multi-channel support (webchat, voice, Messenger), and AI plugins (GPT integration).
- Customization: Because it’s open-source, any coding or custom modules are possible.
- You can extend it with your own JavaScript actions and integrations. Its API allows embedding into any web/mobile app.
Pricing → Botpress offers a free “Pay-as-you-go” plan (up to 5 bots and 2,000 monthly inquiries). The Team plan is $495/month (20 bots, 250k inquiries). There’s an Enterprise tier with a custom quote. You also have the option of hosting your own on-premises copy at no software cost (only infrastructure expenses).
Rating: 4.6 out of 5 on G2.
Platform #6 - IngestAI
IngestAI offers a straightforward way to add AI‐driven voice and chat assistants to your contact center. Customers speak or type naturally, and the system uses LLM/NLP to understand their intent, and even sense their mood, rather than forcing them through rigid menus.
Bots handle routine FAQs and simple transactions, freeing up agents for more complex issues. You’ll get realistic neural voices and real‐time sentiment tracking to keep conversations personal.
If you need a phone or IVR bot that goes beyond basic chat, IngestAI strikes the right balance of power and simplicity.
- Multi-language and sentiment analysis capabilities. You can also analyze it manually with this “Free AI Sentiment Analyzer” tool.
- Offers conversation logging and search over your data.
- Use cases include Customer support chatbots, knowledge base Q&A, internal document bots, and even voice bots.
Pricing → Free tier (up to 3 bots, 1K requests, 10K tokens, 10MB data) to get started. Paid plans start at $25/month (billed annually) for core features like vector storage and AI aggregation. Enterprise/custom plans available.
Rating: 3.5 out of 5 on G2.
Platform #7 - LivePerson
LivePerson is a veteran conversational AI platform aimed at large enterprises. It offers chatbots (AI or rule-based) and human agent live chat through one system called “Conversational Cloud”. LivePerson is often used by big brands (Telcos, banks, retailers) for high-volume support on web, mobile app, WhatsApp, Apple Business Chat, and more.
- Supports AI chatbots, voicebots, SMS, social media messaging, and live chat in one interface.
- Includes powerful analytics and routing.
- Built-in NLP and sentiment analysis.
- Can integrate payment (Apple Pay in chat) and external CRMs.
- LivePerson’s new “Genesis” AI and partnerships (Salesforce, Genesys) bolster its capabilities.
Pricing → Custom/quote-based. Rough estimates suggest starting around $40–$50 per user/month for basic chat, with higher tiers for automation or large volume. It’s generally more expensive than SMB chatbots, aimed at mid-large enterprises.
Rating: 4.2 out of 5 on G2.
Platform #8 - Tars
Tars is a no-code AI-agent platform originally built for marketing and lead generation. It’s especially popular for conversion-focused chatbots (e.g. on landing pages, PPC campaigns) and works for support as well. In 2025, Tars has added AI capabilities to its highly customizable chatbots.
- Visual bot builder with many templates (lead gen, FAQ, surveys).
- AI-powered responses (bots can use an integrated LLM to answer free-text questions).
- Supports web chat and WhatsApp chatbots.
- Live agent handoff,
- Rich UI elements (cards, carousels),
- Connects to CRMs, Google Analytics, Zapier, SMS, and many services for data capture,
- Multilingual support and A/B testing.
Pricing → Free plan ($0/month) with 50 messages and basic tools. Pro ($20/month) adds 500 messages, advanced models, and multi-platform support. Business ($30/month) includes SSO, admin tools, HIPAA compliance, and dedicated support.
Rating: 4.7 out of 5 on G2.
Platform #9 - Chatfuel
Chatfuel (now known for its “Fuely” AI agent) specializes in chatbots for messaging platforms, especially WhatsApp and Facebook Messenger. It is a Meta Partner and is widely used for conversational marketing with chatbots. Chatfuel lets you “scale business in messengers with AI”
Its Fuely agent can handle tasks like booking, lead qualification, FAQ and even reply to comments, all on WhatsApp or Instagram chat.
You can deploy unlimited bots on a single WhatsApp number for a flat fee. It offers integrations with Shopify, Stripe, HubSpot, etc., so bots can push orders or appointments.
- Unlimited agents on a number
- Verification of green badge
- ChatGPT integration
- GDPR-compliant
- 99% uptime service
- So many solutions, including the WhatsApp chatbot
Pricing→ Free to start (with Chatfuel branding on bots). Pro plans are usage-based. For example, 5000 monthly chats is around $24/mo (billed annually). Additional chats are $0.02 each. There’s also an Enterprise plan (~$300/mo) for very high volumes or custom needs.
Rating: 4.4 out of 5 on G2.
Platform #10 - Activechat
Activechat is a chatbot builder that helps businesses create smart bots without needing to code. It combines AI that understands what people mean (not just what they say) with a simple flowchart-style builder.
You can use Activechat bots on websites, Messenger, Telegram, SMS, and email, and it keeps conversations connected across all channels. It’s designed for non-technical teams with a drag-and-drop style (“connect the dots”) builder.
With strong NLP skills, the bots can handle more complex questions, and hand over to live agents if needed.
- Multi-channel support; webchat, WhatsApp, SMS, email, and voice
- With advanced flow builder you can create scripts with keywords
- Pre-built modules; scheduling, reminders, notifications
- LLM integration; connect to GPT, Gemini, PaLM, Llama, and more
- Sentiment analysis and proactive messaging.
Pricing → Activechat offers a one-time license: $4,995 for a Company License (single install, unlimited projects) or $14,995 for a Developer License (unlimited installs and developer access). Both include Assistance Hours and a 14-day money-back guarantee, with no ongoing SaaS fees.
Rating: 3.5 out of 5 on G2.
Platform #11 - Fini AI
Fini’s “Sophie” is an AI support agent built for enterprise companies. It works 24/7 across email and chat, handling even complex tickets.
It also learns from every interaction to get better over time, helping to lower support costs. Security is a big priority, Fini is SOC 2, GDPR, and ISO compliant.
It’s primarily designed for businesses with high-volume support needs, such as e-commerce or SaaS companies.
Overall, Fini is a strong option if you need powerful automation and strict compliance, just keep in mind it’s priced at an enterprise level.
- No-code bot creation by simply providing a link to your knowledge base or documentation.
- Answers customer questions and can trigger actions like ticket creation or account checks.
- Supports multiple languages
- Integrates with Zendesk, Freshdesk, Salesforce, Slack, and live chat widgets
Pricing → Three-tier model: Starter is completely free (no per-resolution charge, no platform fee, no minimum billing). Growth runs $0.69 per resolution (discounted from $0.99) with zero platform fee but a $1,799 minimum monthly commitment. Enterprise is fully custom—contact sales for per-resolution rates, platform pricing, and billing minimums.
Rating: 5.0 out of 5 on G2.
Chatbase Alternative Comparison Checklist: What to Look For
When evaluating Chatbase alternatives, keep these criteria in mind:
- Ease of Use: How much technical skill is required? (No‑code drag-and-drop vs. developer-centric).
- AI Models: Which LLMs are supported, and can you switch between them? You can find out the current prices of the latest LLMs like GPT‑4.1 Pricing, OpenAI o3 Pricing, o4‑mini Pricing, Claude 3.7 Sonnet Pricing for free.
- Training Data: What data sources can you train on? (Docs, URLs, APIs, databases, knowledge bases).
- Channel Support: Which communication channels does it cover? (Web chat, WhatsApp, Facebook/Instagram, Slack, SMS, voice).
- Integrations: Can it connect to CRM/helpdesk (Zendesk, Intercom), analytics, e-commerce (Shopify), and automation tools (Zapier, Make)?
- Customization: Can you tailor the bot’s branding, dialogs, and logic? Is there live chat handover or fallback to human agents?
- Analytics & Management: Does it provide chatbot analytics, A/B testing, and team collaboration features?
- Pricing Structure: Does it fit your budget and usage pattern? (Free trial, pay-as-you-go, subscription tiers, custom quotes).
- Support & SLA: Are there enterprise support options, documentation, and community resources?
- Security & Compliance: Does it meet your data privacy requirements (HIPAA, GDPR, etc.) if needed?
You can use these factors (along with your specific business goals) to compare alternatives to Chatbase. In the next section, I examine each of the top 11 alternatives and summarize who they are and what they offer.
Level Up from Chatbase – Try LiveChatAI Today
If you’ve read this far, you already know Chatbase and LiveChatAI solve many of the same jobs: quick training on your docs, multichannel support, and action-oriented workflows like booking meetings or updating CRMs. The real fork in the road is price.
- Lower cost per message. LiveChatAI’s Basic plan comes in at $39 for 4,000 messages, roughly 25 % cheaper per message than Chatbase’s $40 / 2,000 tier. Once volume climbs, the gap widens thanks to LiveChatAI’s unlimited-message Advanced plan.
- Usage-based flexibility. Flat-rate tiers feel safe until your bot goes viral. LiveChatAI’s higher plans remove hard caps, so you don’t face surprise overage fees or frantic credit top-ups during peak seasons.
- Free tier that’s actually useful. The 250-message starter plan lets you run a real proof-of-concept without touching a credit card. No throttling on core features—so you can test AI Actions and multilingual replies before spending a cent.
- Five-minute migration. Export your knowledge base as CSV or PDF, drop it into LiveChatAI, and you’re up and running. Webhooks and OpenAPI specs map over easily, so your existing automations stay intact.
Final Thoughts: How to Select the Right Chatbase Alternative in 2025
Choosing the best Chatbase alternative in 2025 comes down to matching the platform’s strengths with your own growth goals:
- Channel breadth & depth: If you need omnichannel reach (web, mobile, WhatsApp, voice, email), shortlist tools such as Sendbird, LivePerson, or Chatfuel that go far beyond website chat.
- Cost scalability: When message volume or agent counts climb, usage-based or lifetime-license options like LiveChatAI, IngestAI, or Activechat can slash total cost of ownership.
Enterprise-grade controls: Regulated industries should favor vendors that advertise SOC 2 / HIPAA compliance, granular role permissions, and private-cloud or on-prem deployment—Fini AI and Botpress stand out here. - No-code speed vs. dev power: Marketing teams often stick with drag-and-drop builders (ChatBot, Tars), while product teams pick SDK-rich frameworks (Botpress, Sendbird) to embed AI in native apps.
Before you decide, map every must-have, channels, compliance, analytics, model choice, and budget, and score each vendor against that checklist. A 10-minute needs audit now will save months of re-platforming later.
Frequently Asked Questions
Check the common frequently asked questions while searching for the best Chatbase alternatives.
1. Why would I need a Chatbase alternative?
Chatbase alternatives also offer flexibility to meet specific requirements, like features or functionality. Some businesses may find Chatbase's pricing structure to be prohibitive, especially if they have budget constraints. In such cases, opting for a Chatbase alternative can provide a more cost-effective solution without compromising on essential features. Also, a Chatbase alternative can offer a better solution for analysis and optimization.
2. Are Chatbase alternatives hard to migrate to?
Migration is straightforward if you:
- Export your knowledge base (CSV or PDF) from Chatbase.
- Clean & tag intents to remove duplicates.
- Bulk-import into the new Chatbase alternative via drag-and-drop or REST API.
Most leading vendors publish migration guides and will map your webhooks or user IDs for you during onboarding.
3. Which Chatbase alternative is cheapest for early-stage startups?
LiveChatAI and Botsonic both offer perpetual free tiers (250 and 100 messages/month respectively). For “just-show-me-proof” pilots, they’re ideal. When usage spikes, LiveChatAI’s Basic plan ($39 for 4 000 messages) is ~25 % cheaper per message than Chatbase’s entry plan, while Botsonic’s Starter ($49 for 2 000 messages) still undercuts Chatbase’s $40/2 000 plan once you factor GPT-4 surcharges. Run a rough forecast: anticipated monthly messages × vendor CPM to see break-even points.
4. Which platform matches Chatbase’s new AI Actions (booking, upgrades)?
Three standouts: LiveChatAI exposes “AI Actions” that trigger Calendly links, CRM updates, or Stripe payments via low-code webhooks; Sendbird bundles a declarative “Task” API (create ticket, schedule call, add cart item) inside its omnichannel SDK; Botpress lets you write JavaScript actions that call any REST endpoint—giving product teams fine-grained control. Confirm each platform’s authentication flow (OAuth vs. API key) to ensure compliance with your security policy.
5. Is there a free Chatbase alternative for testing or small teams?
LiveChatAI and Botsonic offer generous free tiers (250 and 100 monthly messages respectively). These are perfect for small teams testing AI bots or launching proof-of-concept pilots before scaling up.
6. What Chatbase alternatives work well with Shopify or Stripe?
LiveChatAI, Chatfuel, and Tars offer out-of-the-box integrations with Shopify and Stripe. These let your AI bot handle tasks like product search, cart updates, payments, or order tracking—all within the conversation.
You can also check out these contents:
AI Agent vs Chatbot: Evaluation, Differences, Use Cases
Chatbase vs Intercom Fin: Which is better?
