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Trusted by more than 2K businesses.
Revolutionize Employee Support with an Internal Chatbot
LiveChatAI offers internal support automation features tailored for internal queries, IT assistance, HR support, and more. By acting as an internal chatbot for employees, it empowers organizations with speed, accuracy, and seamless operations.
Features
Resolve Internal Queries with an Internal Chatbot
Simplify internal query management with an AI-driven customer service tool that delivers fast, reliable support.
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Resolves up to 70% of internal queries using GPT4-powered AI.
Instantly supports IT troubleshooting, HR policies, and FAQs.
Escalates complex queries to human agents via hybrid support.
Supports 95+ languages for global teams.
Automate Internal Workflows with an AI-Driven Help Desk
Leverage support ticket automation to handle repetitive workflows, improving service desk efficiency.
Automates tasks like onboarding, ticket creation, and IT tracking.
Connects to internal systems via APIs and webhooks for automation.
Improves service desk efficiency with AI-powered classification.
Boost Team Collaboration with Internal Communication AI
Integrate the HR chatbot within your communication platforms to enhance collaboration.
Resolves issues and answers FAQs directly in Slack, WhatsApp, or Teams.
Facilitates seamless team collaboration within messaging platforms.
Streamline HR and IT Support with Specialized Chatbots
Use tailored employee assistants to automate HR and IT-related workflows.
Automates leave requests, payroll queries, and HR policies.
Handles IT tasks like password resets and troubleshooting with guided steps.
Suggests follow-ups or related actions based on input.
Improve Internal Insights with Analytics and AI Suggestions
Tracks frequent queries and resolution times.
Uses AI Suggestions to refine chatbot responses.
Controls message flow to ensure consistent interaction quality.
Gain actionable insights with AI chatbot analytics for support, improving internal processes.
Customize for Your Organization with Full Design Control
Tailor your internal chatbot to fit your organization’s branding and functionality needs.
Customizes the chatbot’s interface to match company branding.
Removes “Powered by LiveChatAI” for white-label usage.
Offers CSS customization for advanced branding needs.
How it works
How to build your AI support agent in 15 minutes.
From importing your knowledge to going live, our simple 5-step process gets you resolving 70% of customer queries instantly—no coding required.
FAQ
Frequently asked questions
What is an Internal Chatbot?
An internal chatbot is an AI-powered virtual assistant created specifically to help organizations streamline employee support. It automates workflows, manages IT and HR-related queries, and enhances workplace communication. The chatbot acts as a self-service tool for employees, reducing dependency on human intervention for common issues.
How Can AI Chatbots Improve Internal IT and HR Support?
AI chatbots improve internal IT and HR support by resolving common issues such as password resets, software installation, and troubleshooting for IT. For HR, the chatbot can automate payroll inquiries, leave requests, and onboarding tasks. It provides fast and accurate answers to frequently asked questions and seamlessly escalates unresolved queries to human staff for efficient resolution.
What Are the Benefits of Using a 24/7 Internal Support Chatbot?
A 24/7 internal support chatbot ensures that employees have access to assistance anytime, regardless of their location or time zone. It delivers instant responses to IT and HR-related questions, provides multilingual support for global teams, reduces the workload of support staff by handling repetitive queries, and enhances employee productivity by quickly addressing common issues.
How Can Internal Chatbots Enhance Employee Collaboration?
Internal chatbots enhance employee collaboration by integrating with tools like Slack, Microsoft Teams, and WhatsApp. This allows seamless communication within teams and departments. The chatbot also provides a centralized platform for resolving IT and HR queries, tracks team interactions, facilitates group discussions, and helps allocate tasks more efficiently.
How Do AI Chatbots Provide Insights to Optimize Internal Support?
AI chatbots provide valuable insights into internal support by tracking frequent queries, identifying workflow bottlenecks, and monitoring resolution times and satisfaction levels. They offer suggestions for improving chatbot responses and highlight areas for process optimization. The data collected by the chatbot helps organizations refine their internal IT, HR, and operational workflows for better efficiency.
User Testimonials
Schedule a special demo meeting to explore our solutions and see how they fit your business.
What do support teams & businesses think about LiveChatAI?
The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times.
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It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does.
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I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent.
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It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
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Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
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I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your request.
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I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic.
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Sometimes the LiveChat refers you to material which can actually solve your situation needed.
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