Live Chat
Beyond AI: Human-supported chat support for complex queries.
Features
Perfectly blends AI & human touch for supreme customer support.
Experience unmatched customer support through a seamless integration of AI efficiency and the personalized attention of human expertise, ensuring every customer interaction is handled perfectly.
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Automatically route to human with AI
Simple layout for your live chat requests.
Third-Party Human Handoff Integrations
Are you using a different live chat software? Don't worry we can handle with that.
We can do seamless transition to whatsapp, Intercom, or SMS for continued support.
We can do seamless transition to whatsapp, Intercom, or SMS for continued support.
Intercom
WhatsApp
Telegram
Messenger
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Comparison
AI Chatbot Comparison
Evaluate and compare essential features across top AI chatbot platforms to make an informed decision for your customer engagement strategy.
Category
LiveChatAI
Intercom Fin
Chatbase
Human-Support Handoff Chat
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Better AI Training Options
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Unlimited Docs Data
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AI Actions
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API
Slack Integration
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WhatsApp Integration
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Dedicated Success Manager
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FAQ
Frequently asked questions
How does the AI Bot and Human Support work together in LiveChatAI?
LiveChatAI utilizes a dual-response system where an AI bot serves as the first responder, using advanced algorithms to address queries with a high success rate. If needed, users can easily switch to human support for a more personalized interaction.
What kind of questions can the AI bot handle efficiently?
LiveChatAI can efficiently handle a wide range of questions, particularly those related to explanations of concepts and assistance with problem-solving based on users' data sources. It can generate informed responses, providing accurate and relevant information tailored to the specific query.
How does the AI Bot and Human Support work together in LiveChatAI?
LiveChatAI utilizes a dual-response system where an AI bot serves as the first responder, using advanced algorithms to address queries with a high success rate. If needed, users can easily switch to human support for a more personalized interaction.
Can I turn off the human support live chat option after activating it?
Yes, you have the flexibility to toggle the human support option on or off through your AI bot's settings dashboard, allowing you to adjust the service as per your preference.
What are the key benefits of using LiveChatAI's combined AI and human support system?
The key benefits include efficient support handling by AI, personalized customer interaction through human agents, and adaptive learning that ensures relevant and accurate responses.
User Testimonials
What do support teams & businesses think about LiveChatAI?
Schedule a special demo meeting to explore our solutions and see how they fit your business.
The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times.
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It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does.
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I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent.
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It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
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Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
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I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your request.
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I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic.
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Sometimes the LiveChat refers you to material which can actually solve your situation needed.
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