The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times.see full review
marketing content
Live Chat
Beyond AI: Human-supported chat support for complex queries.
Perfectly blends AI & human touch for supreme customer support.
Third-Party Human Handoff Integrations
AI Chatbot Comparison
FAQ
Frequently asked questions
How does the AI Bot and Human Support work together in LiveChatAI?
LiveChatAI uses the AI bot as the first responder. When a question needs personal attention, the visitor can switch to a human support agent without leaving the conversation.
What kind of questions can the AI bot handle efficiently?
The AI bot can answer questions using your connected data sources, explain concepts, and help visitors solve common problems with relevant, context-aware responses.
Can I turn off the human support live chat option after activating it?
Yes. You can turn human support on or off from your AI bot settings whenever your support workflow changes.
What are the key benefits of using LiveChatAI's combined AI and human support system?
The combined system provides fast automated answers, a smooth path to personalized human help, and more efficient support coverage for your team.
User Testimonials
What do support teams & businesses think about LiveChatAI?
Schedule a special demo meeting to explore our solutions and see how they fit your business.
It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does.see full review
I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent.see full review
It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further. It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.see full review
Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times. Our support team was continually playing catch-up, and we were worried about customer satisfaction.see full review
I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your request.see full review
I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic.see full review
Sometimes the LiveChat refers you to material which can actually solve your situation needed.see full review
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