Slack AI Chatbot
Instant answers, anytime on your Slack channel.
Create internal knowledge AI Assistant.
Streamline your team's access to information by creating an internal AI assistant, designed to instantly answer queries and improve workplace efficiency through intelligent knowledge management.
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User Testimonials
Schedule a special demo meeting to explore our solutions and see how they fit your business.
What do support teams & businesses think about LiveChatAI?
The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times.
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It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does.
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I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent.
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It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
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Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
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I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your request.
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I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic.
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Sometimes the LiveChat refers you to material which can actually solve your situation needed.
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FAQ
Frequently asked questions about Slack AI Assistant.
What do I need to start integrating LiveChatAI with my Slack workspace?
You need a Slack account with administrative privileges and a LiveChatAI account to begin the integration process.
How do I integrate LiveChatAI with Slack?
Follow these steps:
- Navigate to the Embed & Integrate section in your LiveChatAI dashboard.
- Click on "Add Slack" to initiate the integration.
- Follow the prompts to add LiveChatAI to your Slack workspace, including permission granting.
- Copy your LiveChatAI's API Token and ChatbotId.
- Enter the required details (API Token and ChatbotID) in your Slack workspace.
- Use the /askai command in Slack to start conversations with LiveChatAI.
- Navigate to the Embed & Integrate section in your LiveChatAI dashboard.
- Click on "Add Slack" to initiate the integration.
- Follow the prompts to add LiveChatAI to your Slack workspace, including permission granting.
- Copy your LiveChatAI's API Token and ChatbotId.
- Enter the required details (API Token and ChatbotID) in your Slack workspace.
- Use the /askai command in Slack to start conversations with LiveChatAI.
Do I need special permissions to integrate LiveChatAI with Slack?
Yes, you need to be a Workspace Owner in the Slack app to apply the integration process.
How can I start a conversation with the LiveChatAI bot in Slack?
Either mention (@LiveChatAI) in the channel/conversation or click on the "Add Member" section, find LiveChatAI under the Integration tab, and add it to the conversation. Use the /askai command to engage LiveChatAI.
Can the LiveChatAI Slack bot access my Slack history?
No, the bot is designed not to browse through your Slack history. To access specific information, you must export data from Slack and upload it in a compatible content format for the bot to use.
How can I customize the LiveChatAI Slack bot to match my business identity?
To customize:
- Go to the Embed & Integrate section of your dashboard, under Slack Integration.
- Enter your business name and upload your logo in the "Slack bot username" and "Upload Slack bot avatar" section.
- Doing so provides a familiar and branded communication experience within your workspace.
- Go to the Embed & Integrate section of your dashboard, under Slack Integration.
- Enter your business name and upload your logo in the "Slack bot username" and "Upload Slack bot avatar" section.
- Doing so provides a familiar and branded communication experience within your workspace.
What are the key benefits of integrating LiveChatAI with Slack?
Integrating LiveChatAI with Slack enhances internal communication, customer support, and HR inquiries, making these processes more efficient. It allows for automated responses, streamlined communication, and a smarter way to manage your workspace with AI-driven solutions.