Chat smarter: Contacts, attributes & segments.
Contacts, contact attributes & segments work together to capture every visitor, enrich each profile with business-critical data, and deliver laser-focused answers, automatically.
Contacts
Capture every visitor.
Convert every conversation.
Your agent now turns every interaction into a contact profile, complete with email, phone number, country, first visit, and more.
Always-on lead capture
- Saves every visitor who chats, day or night, no extra forms or popups.
- Email, phone, country, visit history, and more are kept in one place.
- Sales start each morning with a fresh, warm lead queue.
Lightning-fast search & filters
- Stack simple AND/OR rules to find “visitors from Canada with a phone number” in seconds.
- Product teams spot usage trends; CX teams identify repeat questions fast.
- Build one-off lists for campaigns without touching a CSV.
One-click CSV export
- Download any filtered view and drop it straight into HubSpot, Salesforce, or Excel.
- No manual copy-paste, no stale data.
- Agencies hand clients clean lead lists without developer help.
Contact Attributes
Lead qualification built-in.
Now you can enrich every contact with context that matters, like plan type, total spend, signup date, or industry. Your AI agent gets smarter. Your team wastes less time. Your users feel understood.
Fast, accurate qualification.
- Tag new chats as trial, pro, or enterprise the moment they appear.
- Prioritize high-value accounts automatically; skip low-intent tire-kickers.
- Agents jump straight to meaningful conversations.
Context-Aware Conversations
- The bot can greet users with "Thank you for being a valued customer. What do you need today?"
- Agents open the inbox and see plan tier, spend, or renewal date at a glance.
- Shorter chats, higher CSAT.
Automation-ready data.
- Every attribute travels with the contact - CSV export, Identify API, you name it.
- Plug that data into Zapier, Make, or your own webhook to trigger Slack alerts, emails, or CRM updates.
Segments
Hyper-personalized support at scale.
With Segments, you can group users based on any attribute; like plan type, region, total spend, or trial status, and tailor your AI agent’s answers for each one.
Hyper-personalized conversations.
- Attribute-driven targeting. Match answers to any field you track, plan type, total spend, industry, even trial days left.
- One bot, one knowledge base. Segments route questions to the right content automatically, so you never duplicate FAQs.
- Real-time context. A visitor’s attributes update on the fly, letting the bot offer upgrade tips to trial users or VIP perks to big spenders
Built-in content control
- Segment-level gating. Attach finance docs, beta guides, or regional policies to their own segments - everyone else stays out.
- Fine-grained rules. Combine AND/OR logic and numeric ranges to mirror any permission policy, no code required.
- Instant enforcement. Change a user’s attribute and their access shifts automatically - no manual cleanup or extra tooling.
Enterprise-grade efficiency
- Visual setup, zero dev time. Add custom attributes and build segments in minutes with a point-and-click builder.
- One-click rollouts. Link or unlink Data Sources to a segment anytime; updates go live immediately across every channel.
- Exclusive scale. Available on the Enterprise Plan, giving large teams automatic personalization without compromising speed or governance.
Success stories
How top brands use LiveChatAI
to win at support.
Discover how leading brands achieve 70% resolution rates and transform their customer support with LiveChatAI's perfect blend of AI and human expertise.
Scale customer service without sacrificing experience.
65%
Support queries resolved automatically by LiveChatAI.
LiveChatAI transformed the way we handle support. It now resolves 65% of our customer queries automatically, which means faster answers for users and less pressure on our team.
Alptekin Can
CEO
Peacock Turfscape gives every customer expert guidance with LiveChatAI.
24 / 7
Instant turf sizing, product picks & care tips—no waiting.
LiveChatAI now answers almost all our customer questions—from which turf to order, to how to care for it—so our small team can focus on running the business.
Lisa Pieraccini
Customer Account Manager
Faster answers for customers. More focus for your team.
24/7
AI product & setup support, in Turkish
LiveChatAI allows us to offer fast, technical support directly on our Turkish e-commerce site—without adding extra overhead. Our customers get quick answers to their questions, whether they’re buying or setting up a product, and our team can spend more time on strategic work. It’s been a great fit.
Emir Yanar
Sales Manager
User Testimonials
What do support teams & businesses think about LiveChatAI?
Schedule a special demo meeting to explore our solutions and see how they fit your business.
The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times.
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It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does.
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I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent.
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It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
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Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
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I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your request.
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I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic.
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Sometimes the LiveChat refers you to material which can actually solve your situation needed.
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