See how LiveChatAI helped resolve 65% of support queries, reduce wait times, and scale customer service efficiently.
Drivings.com is an innovative platform that connects individuals seeking driving lessons with qualified, independent driving instructors.
London, United Kingdom
Driver Education and Licensing Services
With a mission to simplify the process of learning to drive, Drivings.com offers a seamless experience for both learners and instructors—from browsing and booking lessons to managing schedules and communications.
As a growing online marketplace, Drivings.com faced several operational hurdles:
Drivings.com implemented LiveChatAI to automate and enhance their customer support experience. The AI chatbot was trained on their help center, policies, and workflows to address common support issues instantly and accurately.
By integrating LiveChatAI, Drivings.com now delivers faster, more scalable support while keeping operational costs in check. With 65% of queries resolved automatically and seamless handoffs for complex cases, they’ve struck the right balance between automation and human touch—freeing their team to focus on what matters most: helping learners hit the road with confidence.
