Overview
KlevaRange, a leading e-commerce brand specializing in household appliances, faced a growing challenge: the increasing volume of repetitive customer inquiries was putting a strain on their support team. Questions about product availability, shipment tracking, and general product information were common, and handling these queries manually was both time-consuming and resource-intensive.
To address these challenges, KlevaRange integrated LiveChatAI into their Shopify website. The goal was to reduce the support volume by automating responses to frequently asked questions and streamlining workflows related to product stocks and availability.
KlevaRange implemented LiveChatAI’s chatbot to manage and respond to the high volume of repetitive customer queries. By automating responses to questions about product availability and shipment tracking, the chatbot significantly reduced the need for human intervention in these areas. Additionally, LiveChatAI was used to automate workflows related to product stocks and availability, ensuring that customers received up-to-date information instantly, without the need to contact support.
This integration allowed KlevaRange to maintain a high level of customer satisfaction while reducing the workload on their support team. Human agents could now dedicate more time to complex inquiries that required a personalized touch.
"LiveChatAI has been a game-changer for our support operations," said a representative from KlevaRange. "We’ve been able to reduce the volume of repetitive inquiries and automate key workflows, which has allowed us to focus more on delivering exceptional customer experiences."
By integrating LiveChatAI into its e-commerce platform, KlevaRange successfully streamlined its customer support operations and automated essential workflows. The result is a more efficient support system, happier customers, and a more focused and productive support team.
