Customer stories

The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times.

It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does.

I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent.

It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further.
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It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.

Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times.

Our support team was continually playing catch-up, and we were worried about customer satisfaction.

I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your request.

I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic.

Sometimes the LiveChat refers you to material which can actually solve your situation needed.