Whatsapp AI Chatbot

Move your AI experience forward.

Elevate customer experiences on WhatsApp with LiveChatAI.

Upgrade your customer service game on WhatsApp by integrating LiveChatAI, ensuring every customer query is addressed swiftly, accurately, and with a personal touch.

%70 AI Resolution Average

Instant Response Times

Elevated Customer Satisfaction

Seamless Integration

Answer issues instantly.

No one likes waiting.
We understand the value of immediate responses.
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Our chatbot is designed to answer customer inquiries on the spot, boasting a remarkable 70% resolution rate.

Immediate Customer Satisfaction

Efficient Support Operations

Enhanced Resolution Rate

Frequently asked questions about Whatsapp chatbot.

What do I need to start integrating LiveChatAI with WhatsApp?

To begin the integration process, you'll need: A verified Meta business account, a Meta for Developers account for your business app and a LiveChatAI account.

How do I start the integration process in the LiveChatAI dashboard?

First, navigate to the Embed & Integrate tab in your AI bot dashboard, then click on the "Add WhatsApp" button to start the integration process.

What information is required to verify WhatsApp integration in LiveChatAI?

You'll need to enter your phone number, Phone Number ID, and a token from your Meta for Developers dashboard, along with values given by LiveChatAI.

How do I configure the webhook for WhatsApp integration?

In your Meta for Developers account, navigate to the WhatsApp tab, then the Configuration section. Click the Edit button, enter the Webhook Callback URL copied from LiveChatAI, and paste the Verify Token also provided by LiveChatAI. Click the Verify and Save button to continue.

How do I select the messages field in the Webhook Fields section?

Scroll to the Messages part in the Webhook Fields section and mark the Subscribe section. Click the Done button to save your changes.

How is the API setup done for LiveChatAI?

In the Meta for Developers dashboard, find the API Setup section and copy the phone number you want to use. Paste this number in the Integration section of your LiveChatAI dashboard, along with the Phone Number ID and an Access Token from Meta for Developers.

What should I do if the Access Token expires?

The Access Token from Meta for Developers is temporary and expires within 23 hours. To get a new permanent Access Token, check the documentation at https://developers.facebook.com/blog/post/2022/12/05/auth-tokens/.

How will I know if the WhatsApp integration is verified?

After completing the integration steps, your WhatsApp Integration status will be verified in your LiveChatAI dashboard. Refresh the page to see the changes.

What challenges might I face during the verification process by Meta?

During Meta's verification process, you might face challenges such as proving your identity if you don't have the standard forms of ID, experiencing delays due to high volume of requests, or meeting the criteria for notability and authenticity.