Freshchat vs. LiveChatAI: Which is the Best for You?
Freshchat and LiveChatAI are two leading platforms offering advanced features powered by AI to enhance customer support and streamline interactions.
While both platforms are designed to boost productivity and satisfaction, they have distinct capabilities catering to different business needs.
In this comparison, we’ll explore what sets Freshchat and LiveChatAI apart, including their pricing, features, and use cases to help you determine which solution best meets your requirements.
What is Freshchat?
Freshchat is an AI-powered customer engagement platform that is part of the Freshdesk suite from Freshworks.
It is designed to enhance customer interactions through live chat, automated messaging, and comprehensive customer support tools.
Freshchat’s user-friendly interface enables businesses to manage customer conversations across multiple channels such as web, mobile apps, and social media platforms like WhatsApp and Facebook Messenger.
Equipped with AI-driven features, Freshchat automates responses to frequently asked questions, assists with ticket management, and provides real-time analytics to help teams make informed decisions and improve customer satisfaction.
What is LiveChatAI?
LiveChatAI is an advanced AI chatbot solution aimed at individuals, businesses, and enterprises looking to optimize their customer engagement and support processes.
It provides a powerful platform for automating customer conversations, handling inquiries, and offering real-time support.
LiveChatAI integrates seamlessly with various platforms and tools, making it versatile for use across multiple customer engagement channels.
It features AI-driven analytics to track chatbot performance metrics such as total conversations, resolution rates, and response times, helping businesses refine their strategies and deliver high-quality, personalized service.
Pricing of Freshchat vs. LiveChatAI
Pricing of Freshchat
Freshchat offers a scalable pricing model tailored to businesses of different sizes and needs.
1. Free Plan: This is perfect for small teams or startups needing basic customer service tools without any cost. It provides website live chat, email support, and a unified workspace for up to 10 agents, allowing businesses to start with customer interactions at no expense.
2. Growth Plan ($19/agent/month, billed annually): Aimed at growing businesses, this plan adds essential integrations like WhatsApp and Facebook Messenger, along with real-time dashboards for better monitoring. It builds on the Free Plan by offering enhanced communication capabilities that support team expansion and customer reach.
3. Pro Plan ($49/agent/month, billed annually): This is the most popular option, suitable for teams needing advanced customer service tools. It includes custom dashboards, effective routing mechanisms, and support for multiple SLA policies, making it ideal for businesses that require detailed performance management and flexibility.
4. Enterprise Plan ($79/agent/month, billed annually): Designed for large businesses, this plan incorporates all Pro Plan features and adds more sophisticated tools like skills-based routing and enhanced security. It's best suited for complex operations that demand high-level customization and administration.
AI Enhancements:
- Freddy AI Agent: Enhances customer interaction with AI, including 500 sessions at no extra cost; additional sessions can be purchased at $100 per 1,000 sessions.
- Freddy AI Copilot: At $29/agent/month (billed annually), it provides agents with AI-assisted support.
- Freddy AI Insights (Beta): Offers deep performance analytics but requires the Freddy AI Copilot subscription.
Freshchat’s pricing is designed to cater to a range of business sizes and support requirements, from startups to large enterprises.
With flexible plans and additional AI features, companies can select a package that aligns with their needs and budget while benefiting from automation and advanced support tools.
Pricing of LiveChatAI
LiveChatAI offers a range of pricing plans tailored to fit various business needs and sizes, from individuals exploring AI to enterprises scaling their support operations.
Free Forever Plan
Get started with LiveChatAI at no cost. The Free Forever plan includes 250 GPT-4o messages, a training limit for up to 100 pages, and a single chatbot with one seat—all at $0/month.
→ This plan is perfect for individuals or small projects looking to test AI-powered customer support capabilities without financial commitment.
Basic Plan - $39/month
Ideal for personal use, the Basic plan provides 4,000 GPT-4o messages monthly, unlimited data source integration, and one chatbot with a single seat. Live chat support ensures smooth, continuous service.
→ This is a great option for individuals or small teams aiming to enhance their customer engagement with efficient AI interaction.
Pro Plan - $89/month
Geared towards small businesses, the Pro plan expands capacity to 10,000 GPT-4o messages per month, supports two chatbots, and includes one seat. It features AI Actions for automated replies and task handling, speeding up response times and boosting service quality.
→ Ideal for businesses seeking to scale while keeping customer interactions seamless and effective.
Advanced Plan - $189/month
The Advanced plan, designed for mid-sized companies, comes with unlimited messages, data sources, five chatbots, and three seats. It also provides multiple LLM options, API access, and integrations with tools like Slack and Make.com, creating a fully interconnected support system.
→ A comprehensive solution for businesses expanding their customer service capabilities across platforms.
Expert Plan - $389/month
Built for larger or scaling organizations, the Expert plan offers unlimited messages and data sources, ten chatbots, and six seats. Additional perks include WhatsApp integration, the removal of LiveChatAI branding, and all Advanced plan features.
→ This plan supports a tailored, robust customer support setup that aligns perfectly with brand identity and operational goals.
Annual Discounts
LiveChatAI provides a two-month discount for annual billing users, offering significant savings for long-term commitments.
→ This is an efficient way to optimize your budget while ensuring uninterrupted access to LiveChatAI’s full suite of features.
LiveChatAI’s tiered pricing is designed to accommodate the varying needs of businesses, from entry-level experimentation to sophisticated enterprise solutions.
Each plan equips users with the tools to deliver timely, personalized, and reliable customer interactions, ensuring your business can grow with confidence.
Features of Freshchat vs. LiveChatAI
I examined the top features that differ Freshchat and LiveChatAI in detail and here are the results in different situations.
Features of Freshchat
💬 Omnichannel Support: Freshchat enables seamless communication across platforms, including websites, mobile apps, and popular messaging services like WhatsApp, Facebook Messenger, and SMS.
🔄 Unified Agent Workspace: Provides a single interface for agents to manage conversations from different channels, making support more efficient and organized.
🤖 AI-Powered Chatbots: Deploy AI-driven bots that handle routine customer inquiries, escalate issues to live agents when necessary, and streamline interactions with proactive engagement.
🌍 Multi-Language Support: Freshchat supports multiple languages, allowing global businesses to communicate effectively with their diverse customer bases.
🧠 AI Insights and Automation: Utilize Freddy AI for intelligent automations, such as instant responses, ticket routing, and proactive customer engagement, enhancing the speed and accuracy of support.
🔗 Easy Integrations: Integrates with popular tools and CRMs, including Freshdesk, Salesforce, and Slack, to provide a cohesive customer service experience across various systems.
📊 Advanced Analytics and Reporting: Access real-time dashboards and detailed reports to monitor team performance customer interactions and identify areas for improvement.
🔒 Enterprise-grade security: Equipped with robust security features, including data encryption, role-based access, and compliance with global standards to ensure customer data safety.
💡 Customizable Workflows: Create tailored workflows and automations that fit your team’s specific needs, streamlining repetitive tasks and boosting productivity.
👥 Collaboration Tools: Empower agents to work together with internal collaboration features, enabling seamless information sharing and faster resolutions.
Features of LiveChatAI
🤖 AI-Driven Customer Support: LiveChatAI acts as a powerful chatbot capable of handling customer inquiries across various channels like websites, Slack, and WhatsApp, delivering instant and accurate answers.
📄 Customizable Training: Easily train LiveChatAI using a variety of formats, such as web pages, PDFs, text files, and Q&A documents, to tailor responses to your unique business requirements.
🌐 Extensive Language Support: Communicate effortlessly with customers around the globe using LiveChatAI’s support for 95 languages, ensuring consistent service across diverse markets.
⏱️ Instant Query Resolution: Reduces support workload by handling up to 70% of customer queries immediately, enhancing customer satisfaction and response times.
⚙️ Seamless Integration: LiveChatAI integrates smoothly with your current platforms and tools, enabling a hassle-free setup for AI-enhanced customer interactions.
💼 Scalable for Growth: LiveChatAI’s flexible plans cater to businesses of all sizes, making it adaptable as your business expands.
🔄 Automated Task Management: Automates routine processes with AI Actions, allowing support teams to prioritize more complex and high-value tasks.
🔒 High-Level Security: Provides robust security options to keep customer interactions protected, including the ability to remove branding for a consistent, professional experience.
🧠 Adaptive Learning: Continuously improves by learning from new data, ensuring it delivers relevant, up-to-date responses that align with your business needs.
🛠️ Versatile Applications: Suitable for various scenarios, including customer service, internal communications, and knowledge-sharing among teams.
Freshchat and LiveChatAI Use Cases
Freshchat and LiveChatAI are the two different chatbot platforms, but the
Freshchat Use Cases
1. Enhanced Agent Productivity (Total Expert):
- Use Case: Deploying Freshchat with Freddy AI to handle customer queries more efficiently.
- Outcome: Improved agent productivity and response quality, achieving a significant 248% ROI.
2. Comprehensive Digital Support (Thomas Cook):
- Use Case: Transforming customer support to an all-digital approach using Freshchat.
- Outcome: Significant improvement across core customer support metrics, ensuring a seamless customer experience.
3. Agent Empowerment (Woolacombe Bay):
- Use Case: Utilizing Freddy AI to support agents in handling customer interactions confidently.
- Outcome: Boosted agent confidence and productivity, leading to enhanced service delivery.
4. Multichannel Customer Engagement (Bridgestone):
- Use Case: Implementing Freshchat’s multichannel capabilities to connect with customers across various platforms.
- Outcome: Drastically increased agent responsiveness and the ability to manage multiple customer touchpoints effectively.
5. Faster Response Times (Hobbycraft):
- Use Case: Leveraging Freshchat’s omnichannel support and AI solutions for quicker customer interactions.
- Outcome: Improved response times and overall agent productivity, leading to better customer satisfaction.
6. Game-Changing Service (Hinge Health):
- Use Case: Using Freshworks’ comprehensive service capabilities to support members with specific health needs, such as back and joint pain.
- Outcome: Enhanced quality of service and customer support, providing reliable assistance for complex queries.
LiveChatAI Use Cases
Modern Campaigning and Voter Engagement (Bob Kennedy):
- Use Case: Leveraging LiveChatAI to connect with voters and streamline campaign communications.
- Outcome: Enhanced voter engagement through personalized AI-driven interactions, improving outreach efficiency and fostering stronger connections with the community.
Streamlined Customer Support and Workflow Automation (KlevaRange):
- Use Case: Implementing LiveChatAI to automate customer support processes and optimize workflows.
- Outcome: Significant reduction in manual tasks, improved support efficiency, and a smoother customer experience, allowing the team to focus on more strategic initiatives.
Boosted Customer Satisfaction and Faster Response Times (UserGuiding):
- Use Case: Deploying LiveChatAI to handle user queries and improve response times.
- Outcome: Achieved an 80% improvement in response times, leading to higher customer satisfaction and a more seamless user support experience.
Autonomous Query Handling for Increased Productivity (Popupsmart):
- Use Case: Utilizing LiveChatAI to manage a high volume of customer inquiries autonomously.
- Outcome: Successfully managed 82% of queries without human intervention, significantly boosting team productivity and freeing up resources for complex tasks.
Conclusion
Freshchat excels with its omnichannel support and seamless integration with other Freshworks products, making it ideal for businesses seeking a unified support system.
On the other hand, LiveChatAI offers robust customization, in-depth analytics, and scalable solutions that are perfect for organizations looking for a tailored, data-driven customer interaction platform.
The choice between Freshchat and LiveChatAI ultimately depends on your business size, specific needs, and long-term goals. So, now is your stage to step.
Frequently Asked Questions
Which platform offers better analytics and reporting?
LiveChatAI provides advanced analytics focused on chatbot performance, conversation metrics, and customer interaction insights. Freshchat offers strong reporting tools as well, but LiveChatAI may provide more in-depth, customizable data.
Are there free plans available for either Freshchat or LiveChatAI?
Freshchat offers a free plan for up to 10 agents, while LiveChatAI provides a Free Forever plan with limited features that are suitable for testing and small-scale projects.
Which platform is better for small businesses?
Both platforms cater to small businesses, but LiveChatAI's flexible plans and tailored chatbot capabilities make it a more budget-friendly option for startups looking for robust automation features.
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