Your AI handles first contact. When a customer needs a real person, the conversation moves to Zendesk Agent Workspace instantly.No page reload, no widget swap. Same chat window, human agent on the other end.
Why you should use LiveChatAI for Zendesk Human Handoff
Add the Zendesk AI Action in LiveChatAI, enter your Sunshine Conversations credentials, set your handoff rules, and you’re live.
Three steps in your LiveChatAI dashboard. No code. No Zendesk-side app installation. You’ll need your Zendesk subdomain, a Sunshine Conversations App ID, API Key ID, and API Key Secret.
All of these are in Zendesk Admin Center → Apps & Integrations → Conversations API.
The visitor keeps chatting in your LiveChatAI widget the entire time. There’s no UI change, no “jump” to another chat interface. Responses just start coming from a human agent instead of the AI. From the visitor’s perspective, nothing changed except who’s typing.
Before the handoff fires, LiveChatAI can collect and pass structured data to Zendesk: visitor name, email, account ID, order number, issue type, and a short AI-generated summary of the problem. Your agents start with answers instead of asking the visitor to repeat themselves.
You define the rules. Two conditions cover most scenarios:
User asks for a human: “talk to a human,” “connect me with an agent,” “I want to speak with support,” “need human help”
User shows frustration: “this doesn’t help,” “you’re not understanding,” “I’ve tried that already,” “this isn’t working.”
Keep conditions tight enough to avoid accidental handoffs, but broad enough to catch real intent. Once triggered, the AI stops responding and your Zendesk team takes over.
When your Zendesk agent solves the ticket and closes the conversation, it closes in LiveChatAI too. No orphan chats sitting open. No manual cleanup on either side.
Pro tip: Create a Zendesk trigger (Condition: Ticket status → Solved, Action: Ticket status → Closed) so chats close cleanly. Without this, Zendesk may wait days before fully closing a ticket.
Discover how leading brands achieve 70% resolution rates and transform their customer support with LiveChatAI's perfect blend of AI and human expertise.
Support queries resolved automatically by LiveChatAI.
LiveChatAI transformed the way we handle support. It now resolves 65% of our customer queries automatically, which means faster answers for users and less pressure on our team.
Alptekin Can
CEO
Instant turf sizing, product picks & care tips—no waiting.
LiveChatAI now answers almost all our customer questions—from which turf to order, to how to care for it—so our small team can focus on running the business.
Lisa Pieraccini
Customer Account Manager
AI product & setup support, in Turkish
LiveChatAI allows us to offer fast, technical support directly on our Turkish e-commerce site—without adding extra overhead. Our customers get quick answers to their questions, whether they’re buying or setting up a product, and our team can spend more time on strategic work. It’s been a great fit.
Emir Yanar
Sales Manager
Schedule a special demo meeting to explore our solutions and see how they fit your business.
The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times.see full review
It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does.see full review
I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent.see full review
It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further. It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.see full review
Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times. Our support team was continually playing catch-up, and we were worried about customer satisfaction.see full review
I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your request.see full review
I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic.see full review
Sometimes the LiveChat refers you to material which can actually solve your situation needed.see full review
