Empowering smart home security with 24/7 intelligent support for technical inquiries and seamless product guidance.
DESi is a pioneering smart security brand specializing in innovative smart locks, alarm systems, and advanced home safety technologies.
Istanbul, Turkey
Smart Home Security and Safety Solutions
DESi is a global smart security brand known for its innovative smart locks, alarm systems, and home safety technologies. With a strong international reputation, DESi offers reliable and modern security solutions that blend cutting-edge engineering with user-friendly design. Through its Turkish e-commerce platform, DESi connects directly with consumers seeking high-performance home protection.
DESi’s Turkish website serves as a primary channel for local customers to discover, evaluate, and purchase its wide range of security products. As traffic grew, so did the number of customer inquiries, many of them highly technical or repetitive:
DESi integrated LiveChatAI into its Turkish e-commerce site to create a fully automated, AI-powered support channel—trained specifically on its local products, setup guides, and service documentation.
By implementing LiveChatAI on its Turkish e-commerce site, DESi delivers a smarter, more scalable customer experience—while keeping local support lean and efficient. Whether it’s helping shoppers compare products or walking new customers through setup, DESi’s AI assistant ensures a seamless experience from start to secure.
