Empowering customers with instant expert guidance through AI-powered chat
Leading UK supplier of high-quality turf and landscaping products, serving both trade professionals and homeowners with expert guidance
Paisley, Scotland
Landscaping and Garden Supplies
Peacock Turfscape is a UK-based supplier of high-quality turf and landscaping products, serving both trade professionals and homeowners. Their mission is to make turf and landscaping supplies easy to understand, access, and maintain—backed by excellent service and expert advice. With an e-commerce-enabled website, Peacock Turfscape offers a smooth and informative shopping experience for customers across the country
As a small team managing a growing online presence, Peacock Turfscape needed a way to handle increasing volumes of customer questions without sacrificing response time or quality. Common challenges included:
Peacock Turfscape turned to LiveChatAI to create an AI chatbot that could act as their first line of customer engagement. The chatbot was trained on their product catalog, help guides, and trade application information to serve as an expert virtual assistant.
LiveChatAI empowers Peacock Turfscape to deliver fast, expert-level support without needing a full-time customer service team. From helping shoppers estimate how much turf they need to advising on seasonal lawn care, the chatbot enables a smarter, self-serve buying experience—while giving the team more time to focus on growing the business.
