How to Create Shopify Chatbot to Your Website
Shopify is one of the best e-commerce websites of all and the number one choice for those who have started an e-commerce business.
If you are one of the Shopify store owners, then you may want to show your impact by providing a successful customer experience.
Here, we present LiveChatAI to help you create your own Shopify AI chatbot, starting with its easy customization options, human agent inclusion, and many more.
Let’s see the easiest process to create a Shopify chatbot powered by AI and increase conversion on your Shopify store with its capabilities.
Launch a Shopify AI Chatbot with LiveChatAI
What this unlocks: Your AI bot can search your catalog, read/update carts, surface policies/FAQs, and return product details—directly from Shopify, inside the conversation.
1) Connect Shopify inside LiveChatAI (AI Actions)
In your LiveChatAI dashboard, open AI Actions → under Ready to Use, click Connect on Shopify
Then, enter your store URL (e.g., yourstore.myshopify.com), and Connect.
2) Enable the capabilities that drive conversions
Choose the tools your bot can use and click Add Tools:
- search_shop_catalog
- get_cart
- update_cart
- search_shop_policies_and_faqs
- get_product_details
These become available to the bot for instant, action-oriented replies.
3) Go live in conversations (and test what matters)
Open a chat and try real shopper intents:
- “Show me black hoodies under $50.” → product search
- “What’s in my cart right now?” → cart readout
- “Add those black hoodies to my cart.” → cart update
Each of these flows is supported by the built-in tools above. LiveChatAI Help Center
4) (If you haven’t yet) Place the chatbot on your Shopify storefront
Copy your widget embed code from Embed & Integrate in LiveChatAI, then in Shopify Admin → Online Store → Themes → Edit code paste it into theme.liquid just before </body> and save.
Why do this now?
It’s not “just chat.” With Shopify AI Actions, your assistant actually acts on store data—helping shoppers find, decide, and add to cart without friction. Set it up once in AI Actions and start turning conversations into conversions.
Now, you are ready to go and check your Shopify chatbot.
What is a Shopify Chatbot?
A Shopify chatbot is an automated messaging tool integrated into Shopify websites.
This virtual assistant enhances the shopping experience by providing immediate responses, guiding users through the website, and helping with product selection, among other things.
By using artificial intelligence and predefined scripts, Shopify chatbots can handle a wide array of customer inquiries without human intervention.
Top Reasons Why You Should Have a Shopify Chatbot
- Continuous Support: With chatbots, your store offers uninterrupted support, providing help to customers at any hour of the day.
- Elevated User Interaction: Chatbots engage users more interactively, encouraging them to explore your website more.
- Economical: By deploying chatbots for routine inquiries, you can significantly lower the costs associated with customer service operations.
- Enhanced Sales Potential: Chatbots can proactively assist shoppers throughout their purchase process, potentially leading to higher sales figures.
- Rapid Replies: The ability of chatbots to offer immediate responses tends to elevate the overall satisfaction levels of your customers.
Use Cases for Using Shopify Chatbot
- Customer Support: Handling inquiries about products, orders, shipping, and more.
- Sales Assistance: Guiding customers through the purchasing process and providing personalized recommendations.
- Feedback Collection: Gathering customer feedback with AI chatbots and insights for business improvement.
- Order Tracking: Providing customers with real-time updates on their order status.
- FAQ Automation: Instantly answering frequently asked questions to save time for both customers and staff with FAQ chatbots.
Frequently Asked Questions
Do I need coding skills to set up a Shopify chatbot with LiveChatAI?
No. LiveChatAI offers a user-friendly interface for setting up chatbots without requiring coding expertise. Therefore, you can
How does integrating a LiveChatAI chatbot enhance my Shopify store's customer service?
Integrating a LiveChatAI chatbot into your Shopify store streamlines customer service by offering instant, automated responses to customer inquiries, reducing wait times, and ensuring that your customers receive help outside regular business hours.
How can I ensure my Shopify chatbot provides accurate and up-to-date information?
LiveChatAI ensures the accuracy and relevance of the information its chatbots provide through easy-to-update knowledge bases and scripts you upload and train. Therefore, you can regularly refresh this content based on new products, promotions, and customer feedback, ensuring that your Shopify chatbot remains a reliable source of information for your customers.
Can I match my brand and my Shopify chatbot?
You can personalize your Shopify chatbot to align with your brand. LiveChatAI provides extensive customization options, allowing you to tailor the chatbot's appearance to match your brand's unique style. You can adjust brand settings, organize initial and suggested messages, and modify the core AI prompt to ensure a cohesive brand experience.
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