13 min read

13 Best AI Shopping Chatbots for Shopping Experience

One innovation that's leading this change is using artificial intelligence (AI) in online shopping. More specifically, we live in an age of 'Shopping Chatbots.' 

So, what are shopping bots, and why are they so crucial in today's business landscape?

AI shopping bots, also referred to as chatbots, are software applications built to conduct online conversations with customers. 

They are programmed to understand and mimic human interactions, providing customers with personalized shopping experiences. 

These bots are like personal shopping assistants, available 24/7 to help buyers make optimal choices.

However, the utility of shopping bots goes beyond customer interactions. Considering the emerging digital commerce trends and the expanding industry of online marketing, these AI chatbots have become a cornerstone for businesses. 

They make use of various tactics and strategies to enhance online user engagement and, as a result, help businesses grow online.

How Shopping Bots are Transforming the Business Landscape?

Shopping bots are also redefining how companies do business. 

By managing repetitive tasks such as responding to frequently asked queries or product descriptions, these bots free up valuable human resources to focus on more complex tasks.

Here are a few ways shopping bots are revolutionizing online commerce:

1. Enhanced User Experience: Constantly available for queries or assistance, shopping bots represent a shift towards customer-centric commerce. With the ability to offer product suggestions based on the user's individual needs, shopping bots offer a personalized and engaging shopping experience.

2. Improved SEO: Thanks to AI algorithms, shopping bots can incorporate SEO strategies such as keyword placement to ensure that the product pops up in searches, helping businesses easily reach their target audience.

3. Better Data Analysis: With advanced algorithms, shopping bots can track and analyze user behavior and preferences. This valuable data can be used to refine marketing strategies and product recommendations, an all-important factor in an increasingly competitive online marketplace.

In conclusion, shopping bots are a powerful tool for businesses as they navigate the world of online commerce. 

Their importance cannot be underestimated, as they hold the potential to transform not only customer service but also the broader business landscape.

a woman holding a cart smiling at the laptop doing online shopping

The Best Shopping Bots in the Market

In the spectrum of AI shopping bots, some entities stand out more than others, owing to their advanced capacities, excellent user engagement, and efficient task completion. 

So, let us delve into the world of the 'best shopping bots' currently ruling the industry.

1. LiveChatAI

Focused on providing businesses with AI-powered live chat support, LiveChatAI aims to improve customer service.

By allowing to customize in detail, people have a chance to focus on the branding and integrate their bots on websites.  

The bot's smart analytic reports enable businesses to understand their customer segments better, thereby tailoring their services to enhance user experience.

2. Kompose Chatbot

Kompose Chatbot is known for its exceptional AI capabilities that enhance user interactions. 

Its unique selling point lies within its ability to compose music based on user preferences. 

This music-assisting feature adds a sense of customization to online shopping experiences, making it one of the top bots in the market.

3. Shopify Messenger

The Shopify Messenger transcends the traditional confines of a shopping bot. 

It enables instant messaging for customers to interact with your store effortlessly. 

Its unique features include automated shipping updates, browsing products within the chat, and even purchasing straight from the conversation - thus creating a one-stop virtual shop.

the interactive homepage of Shopify with a green-centred background

4. WeChat

WeChat is more than just a shopping bot; it's a global phenomenon. 

Besides being a leading social networking app, it offers ecommerce capabilities, thus providing a comprehensive shopping hub. 

The benefits of using WeChat include seamless mobile payment options, special discount vouchers, and extensive product catalogs. 

5. H&M

As a product of fashion retail giant H&M, their chatbot has successfully created a rich and engaging shopping experience. 

The bot offers fashion advice and product suggestions and even curates outfits based on user preferences – a virtual stylist at your service.

6. SnapTravel

Boasting superior technical prowess, SnapTravel specializes in hotel bookings. 

The bot deploys intricate algorithms to find the best rates for hotels worldwide and showcases available options in a user-friendly format. 

Its key feature includes confirmation of bookings via SMS or Facebook Messenger, ensuring an easy travel decision-making process.

7. Madi

Madi, another AI chatbot, specializes in the hair industry. 

With Madi, shoppers can enjoy personalized fashion advice about hairstyles, hair tutorials, hair color, and inspirational things.

The bot shines with its unique quality of understanding different user tastes, thus creating a customized shopping experience with their hair details.

the homepage of Madison Reed which is a hair brand

8. Kik Bot shop

The Kik Bot shop is a dream for social media enthusiasts and online shoppers. 

The bot enables users to browse numerous brands and purchase directly from the Kik platform. 

Kik bots' review and conversation flow capabilities enable smooth transactions, making online shopping a breeze.

9. Readow

Pioneering in the list of ecommerce chatbots, Readow focuses on fast and convenient checkouts. 

With Readow, users can view product descriptions, compare prices, and make payments, all within the bot’s platform. 

Its ability to implement instant customer feedback is an enormous benefit.

10. Operator by Intercom

Operator goes one step further in creating a remarkable shopping experience. 

Ranging from clothing to furniture, this bot provides recommendations for almost all retail products. 

What's more? When suggestions aren’t to your suit, the Operator offers a feature to connect to real human assistants for better assistance.

Its abilities, such as pushing personally targeted messages and scheduling future conversations, make interactions tailored and convenient.

the homepage of Intercom, which is one of the best customer service tools in the business world

11. Mobile Monkey (

The Mobile Monkey ( bot takes a front seat in the arena of customer service. 

It allows users to set automated responses to general queries, saving customer support hours. 

Its special features include drip campaigns, appointment scheduling, and survey generation. 

With Mobile Monkey, businesses can boost their engagement rates efficiently.

12. SuperTravel

SuperTravel brings a unique selling proposition by enhancing users' travel booking experience. 

It allows users to compare and book flights and hotel rooms directly through its platform, thus cutting the need for external travel agencies.

13. Ada

Lastly, Ada brings on board its effortless customer service capabilities. 

With Ada, businesses can automate their customer experience and promptly ensure users get relevant information.

Thus, using AI chatbots for shopping can transform your online store and create a rich, SEO-friendly, customer-centric engagement platform. 

This cutting-edge technology is shaping the future of ecommerce, and we are excited to be a part of it! 

How Do Shopping Bots Assist Customers and Merchants?

The online shopping environment is continually evolving, and we are witnessing an era where AI shopping bots are becoming integral members of the ecommerce family. 

These autonomous, artificial shopping assistants, employing cutting-edge AI technologies, have far-reaching impacts on customers and merchants, heralding major benefits for both parties involved. 

Let's unwrap how shopping bots are providing assistance to customers and merchants in the eCommerce era.

a couple smiling and doing online shopping in their house

Why Shopping Bots Are Vital for Ecommerce

The reason why shopping bots are deemed essential in current ecommerce strategies is deeply rooted in their ability to cater to evolving customer expectations and business needs. 

Digital consumers today demand a quick, easy, and personalized shopping experience - one where they are understood, valued, and swiftly catered to. 

Due to resource constraints and increasing customer volumes, businesses struggle to meet these expectations manually.

Enter shopping bots, relieving businesses from these overwhelming pressures. 

From providing always-available customer support, creating a one-on-one relationship with each customer, and offering a seamless and expedited shopping journey to handling the stressful holiday rush, bots take care of it all. 

The best shopping bots can give your customers a delightful shopping experience while freeing you up to focus on more strategic aspects like expanding your product base or entering new markets. 

a woman dealing with a website and designing

In addition, these bots are also adept at gathering and analyzing important customer data. 

They can help identify trending products, customer preferences, effective marketing strategies, and more. 

This vital consumer insight allows businesses to make informed decisions and improve their product offerings and services continually. 

Furthermore, businesses can use bots to boost their SEO efforts. 

By using relevant keywords in bot-customer interactions and steering customers towards SEO-optimized pages, bots can improve a business's visibility in search engine results. 

And as we established earlier, better visibility translates into increased traffic, higher conversions, and enhanced sales.

In summary, shopping bots cater to the grand expectations of the digital shopper and the business standing on the virtual side of the counter, making them an integral part of the ecommerce strategy. 

Their utility and ability to provide an engaging, speedy, and personalized shopping experience while promoting business growth underlines their importance in a modern business setup.

Benefits of Shopping Bots for Customers

The influence of the digital realm on retail is profound. 

Online shopping, once merely an alternative to traditional brick-and-mortar stores, has now become a norm for many of us. 

In this context, shopping bots play a pivotal role in enhancing the online shopping experience for customers.

Speedy Checkouts

Checkout is often considered a critical point in the online shopping journey. It can either make or break the customer's experience. 

One of the significant benefits that shopping bots contribute is facilitating a fast and easy checkout process.

Shopping bots have the capability to store a customer's shipping and payment information securely. 

When a customer lands at the checkout stage, the bot readily fills in the necessary details, removing the need for manual data input every time you're concluding a purchase. 

This results in a faster, more convenient checkout process and a better customer shopping experience.

a woman searching for something on her tablet

Quicker Product Searches

Searching for the right product among a sea of options can be daunting. Here again, shopping bots promise a silver lining. 

They have intelligent algorithms at work that analyze a customer's browsing history and preferences. 

Using this data, bots can make suitable product recommendations, helping customers quickly find the product they desire. 

Moreover, these bots can process natural language inputs. 

So, customers can use common, conversational phrases to describe what they're looking for, and the bots can pull up matches precisely and promptly, further helping in quick product searches.

Streamlined Shopping Experiences

The customer's ability to interact with products is a key factor that marks the difference between online and brick-and-mortar shopping.

While physical stores give the freedom to 'try before you buy,' online shopping misses out on this personal touch. However, shopping bots are helping to overcome this gap.

Some bots provide reviews from other customers, display product comparisons, or even simulate the 'try before you buy' experience using Augmented Reality (AR) or VR technologies. 

For instance, the 'best shopping bots' can forecast how a piece of clothing might fit you or how a particular sofa would look in your living room.

By leveraging these capabilities, shopping bots provide a more holistic, streamlined, and personalized shopping experience that feels less transactional and more engaging for the customer.

In a nutshell, shopping bots are turning out to be indispensable to the modern customer. 

They cater to the convenience, speed, and personalization that today's customers seek in their online shopping journey. 

three women sitting on a couch shopping online

Benefits of Shopping Bots for Online and In-Store Merchants

More and more businesses are turning to AI-powered shopping bots to improve their ecommerce offerings. 

This shift is due to a number of benefits that these bots bring to the table for merchants, both online and in-store. 

While we've discussed the customer side of the equation, let's shift our focus to the other side of the coin: the online and in-store merchants. 

How are shopping bots improving their business workflows, enhancing their efficiencies, and improving the customer journey?

Improving Customer Journey

The customer journey represents the entire shopping process a purchaser goes through, from first becoming aware of a product to the final purchase. 

It's a crucial aspect of any ecommerce business. Shopping bots can greatly enhance this journey in several ways.


Personalization is one of the strongest weapons in a modern marketer's arsenal. An Accenture survey found that 91% of consumers are more likely to shop with brands that provide personalized offers and recommendations. Here's where bots shine their brightest.

By analyzing user data, bots can generate personalized product recommendations, notify customers about relevant sales, or even wish them on special occasions. Personalization improves the shopping experience, builds customer loyalty, and boosts sales.

24/7 Customer Support:

Online customers usually expect immediate responses to their inquiries. However, it's humanly impossible to provide round-the-clock assistance. Here, AI-powered shopping bots come to the rescue. 

Capable of answering common queries and providing instant support, these bots ensure that customers receive the help they need anytime. If required, they can escalate complex queries to human agents.

Feedback Collection and Complaint Resolution: Bots can also assist in gathering customer feedback and resolving complaints. 

Whether it's a disgruntled customer voicing their disappointment or a regular purchaser expressing satisfaction, the shopping bot can respond promptly, garnering precious user sentiments that businesses can later analyze to improve their services.

a senior couple resting at their home and doing online shopping

Enhancing Business Efficiencies

Apart from improving the customer journey, shopping bots also improve business performance in several ways.

Automating Routine Tasks: Bots can handle routine tasks that would otherwise require extensive human labor and time. 

For instance, manually answering frequent queries like 'When will my order arrive?' or 'What is your return policy?' can be cumbersome. 

Shopping bots, equipped with pre-set responses and information, can handle such queries, letting your team concentrate on more complex tasks.

Data Analysis and Reporting: Within the terabytes of customer data lie valuable insights waiting to be unearthed. 

Here's where the data processing capability of bots comes in handy. Shopping bots can collect and analyze swathes of customer data - be it their buying patterns, product preferences, or feedback. 

This analysis can drive valuable insights for businesses, empowering them to make data-driven decisions.

Cost Savings: Another compelling benefit of shopping bots is their cost savings. 

Various sources estimate that chatbots can help businesses save as much as 30% on customer support costs. 

Given that these bots can handle multiple sessions simultaneously and don't involve any human error, they are a cost-effective choice for businesses, contributing to overall efficiency.

Sales Boost: Shopping bots can also boost sales figures. 

By offering personalized recommendations, up-selling, cross-selling, and guiding the customer through their buying journey using AI-powered assistance, shopping bots can influence purchasing behavior and increase basket size.

Besides these, bots also enable businesses to thrive in the era of omnichannel retail. 

They can serve customers across various platforms – websites, messaging apps, social media – providing a consistent shopping experience. 

Clearly, armed with shopping bots, businesses stand to gain a competitive advantage in the market.

two women whose profession is ceramic and pottery dealing with a laptop for ecommerce

Important Considerations for Choosing a Shopping Bot

In the expanding realm of artificial intelligence, deciding on the 'best shopping bot' for your business can be baffling. 

There are myriad options available, each promising unique features and benefits. 

But how do you make the perfect choice that aligns with your business goals and optimizes your customer's shopping experience?

Firstly, remember that the best choice is always contextual. It varies depending on your business objectives, customer demographics, product type, etc. 

However, there are certain fundamental considerations that should guide your selection process.

Mobile Compatibility

The reason is simple: your customers are on mobiles. 

You don't want to miss out on this broad audience segment by having a shopping bot that misbehaves on smaller screens or struggles to integrate with mobile interfaces. 

Hence, it's paramount that your shopping bot is not just an AI powerhouse but also a mobile-friendly assistant.

A mobile-compatible shopping bot ensures a smooth and engaging user experience, irrespective of your customers' devices. 

It enhances the readability, accessibility, and navigability of your bot on mobile platforms. Essentially, a mobile-friendly bot doesn't make your customers squint their eyes, poke the wrong buttons, or lose patience with bot responses that don't fit well into their mobile screens.

a person searching for products to buy

Moreover, in today's SEO-graceful digital world, mobile compatibility isn't just a user-pleasing factor but also a search engine-pleasing factor.

Search engines, especially Google, consider mobile-friendliness as a crucial ranking signal. 

Hence, having a mobile-compatible shopping bot can foster your SEO performance, increasing your visibility amongst potential customers.

In conclusion, in your pursuit of finding the 'best shopping bots,' make mobile compatibility a non-negotiable checkpoint. 

A seamless, mobile-optimized interaction with the bot can put your customers at ease, encourage them to explore more, and eventually drive regular traffic and sales for your business.

Ecommerce Successful Installment 

Another vital consideration to make when choosing your shopping bot is the role it will play in your ecommerce success. 

‘Using AI chatbots for shopping’ should catapult your ecommerce operations to the height of customer satisfaction and business profitability. 

Understanding the potential roles these tech-savvy assistants can play is essential to ensure this.

Shopping bots are transforming ecommerce businesses in several ways:

Driving Sales: Shopping bots can seamlessly guide customers through their purchase journey - from product discovery to checkout. By providing product recommendations, answering queries instantly, and facilitating easy checkouts, bots ensure a frictionless shopping experience. This, in turn, drives sales for your business.

Enhanced Customer Engagement: Bots can interact with customers in a personal and conversational manner. They can remember customer preferences, greet customers by name, and provide personalized recommendations. Such superior engagement fosters brand loyalty and customer retention.

a woman smiling and being happy with the shopping she has by holding a credit card and a mobile phone in her hands

Gathering Insurable Data: Bots also help you understand your customers better. They can collect and analyze a variety of customer data: shopping preferences, behavioral patterns, feedback, and more. These insights can help you optimize your product offerings, marketing strategies, and overall business operations.

Scaling Business Operations: Bots, with their ability to handle multiple customer interactions simultaneously, can help your business endure peak times more effortlessly. They allow you to serve a large customer base without compromising the shopping experience, therefore enabling effective and efficient scaling of operations.

Taking the whole picture into consideration, shopping bots play a critical role in determining the success of your ecommerce installment. They streamline operations, enhance customer journeys, and contribute to your bottom line. 

Hence, when choosing a shopping bot for your online store, analyze how it aligns with your ecommerce objectives. 

  • Will it give your customers an enriching shopping experience? 
  • Can it ensure round-the-clock customer assistance? 
  • Is it capable of mining valuable customer data? 
  • Will it streamline your customer interactions and help you scale your operations smoothly? 

If the answer to these questions is a yes, you've likely found the right shopping bot for your ecommerce setup. 

However, note that implementing the bot correctly and efficiently is as important as choosing the right bot.

Effective Use of Chatbots in the Retail Industry

Bots and AI are not just fancy buzzwords anymore. 

Their application in the retail industry is evolving to profoundly impact the customer journey, logistics, sales, and myriad other processes. 

The retail industry, characterized by stiff competition, dynamic demands, and a never-ending array of products, appears to be an ideal ground for bots to prove their mettle. 

In fact, 'using AI chatbots for shopping' has swiftly moved from being a novelty to a necessity.

By gaining insights into the effective use of bots and their benefits, we can position ourselves to reap the maximum rewards in eCommerce. 

Retail Chatbots Vs. Traditional Retailers

There's no denying that the digital revolution has drastically altered the retail landscape. 

Online stores, marketplaces, and countless shopping apps have been sprouting up rapidly, making it convenient for customers to browse and purchase products from their homes. 

In this vast digital marketplace, chatbots or retail bots are playing a pivotal role in providing an enhanced and efficient shopping experience. 

When pitted against the traditional brick-and-mortar retail system, these bots emerge as clear winners sketched with numerous advantages. Let's take a closer look:

1. Customer Assistance at any time, every time

Customer service is a critical aspect of the shopping experience. The assistance provided to a customer when they have a question or face a problem can dramatically influence their perception of a retailer. 

Bots, with their ability to be available round the clock, are transforming this facet of retail.

Traditional retailers, bound by physical and human constraints, cannot match the 24/7 availability that bots offer. 

Be it a question about a product, an update on an ongoing sale, or assistance with a return, shopping bots can provide instant help, regardless of the time or day. 

Their response time to customer queries barely takes a few seconds, irrespective of customer volume, which significantly trumps traditional operators.

2. Personalized Shopping Experience

One of the major advantages of bots over traditional retailers lies in the personalization they offer. 

While traditional retailers can offer personalized service to some extent, it invariably involves higher costs and human labor. 

On the other hand, bots, with their machine learning algorithms, can effortlessly analyze data from a customer's past purchases, browsing behavior, and preferences to offer highly personalized shopping experiences. 

For example, a shopping bot can suggest products that are more likely to align with a customer's needs or make personalized offers based on their shopping history. 

This high level of personalization not only boosts customer satisfaction but also increases the likelihood of repeat business.

a mother and a daughter wearing yellow sitting on a couch shopping online

3. Efficient Interaction and Immediate Resolution

Shopping bots have an edge over traditional retailers when it comes to customer interaction and problem resolution. 

With predefined conversational flows, bots streamline customer communication and answer FAQs instantly. 

This leads to quick and accurate resolution of customer queries, contributing to a superior customer experience.

For instance, suppose a customer asks about the latest addition to the women's collection. 

The bot would instantly pull out the related data and provide a quick response. 

Even in complex cases that bots cannot handle, they efficiently forward the case to a human agent, ensuring maximum customer satisfaction. 

4. Facilitating Informed Purchase Decisions

Bots can offer customers every bit of information they need to make an informed purchase decision. 

From product descriptions, price comparisons, and customer reviews to detailed features, bots have got it covered. 

This provision of comprehensive product knowledge enhances customer trust and lays the foundation for a long-term relationship.

Undoubtedly, the 'best shopping bots' hold the potential to redefine retail and bring in a futuristic shopping landscape brimming with customer delight and business efficiency. 

However, the real picture of their potential will unfold only as we continue to explore their capabilities and use them effectively in our businesses. 

In Conclusion...

Selecting a shopping chatbot is a critical decision for any business venturing into the digital shopping landscape. 

Besides the bot's AI capabilities, analyzing its mobile compatibility and its role in aiding your ecommerce success is pivotal in bringing your customer experience and business operations to an apex.

The 'best shopping bots' are those that take a user-first approach, fit well into your ecommerce setup, and have durable staying power. 

With an effective shopping bot, your online store can boast a seamless, personalized, and efficient shopping experience - a sure-shot recipe for ecommerce success.

So, focus on these important considerations while choosing the ideal shopping bot for your business. Let the AI leverage your customer satisfaction and business profits.


For further reading, you might be interested in the following: