The 7 Best E-commerce Chatbots to Use for Your Online Store
AI chatbots empower e-commerce businesses to offer personalized, 24/7 customer service, automate routine tasks, and boost sales conversions.
Integrated with chat systems, social media, and email marketing tools, they enhance customer engagement at every point of interaction.
This guide reviews the best e-commerce chatbots to help you improve customer satisfaction and streamline operations.
What is an E-commerce Chatbot?
An e-commerce chatbot is an AI-powered tool that interacts with customers on online retail platforms.
It handles tasks such as answering queries, providing product recommendations, assisting with order processing, and tracking shipments.
By automating these interactions, chatbots ensure customers receive timely and accurate support around the clock.
Advantages of E-commerce Chatbots:
- Enhanced Customer Service: Manage multiple inquiries simultaneously without delays.
- Personalized Shopping Experience: Analyze user behavior and preferences to deliver tailored product suggestions.
- Operational Efficiency: Automate routine tasks, allowing your team to focus on strategic activities.
- 24/7 Availability: Provide support to customers at any time, increasing satisfaction and loyalty.
- Seamless Integration: Easily connect with existing systems like chat platforms, social media, and email marketing tools.
- Increased Sales: Facilitate upselling and cross-selling through intelligent recommendations, improving low conversion rate.
How to Use AI Chatbots for E-commerce
AI chatbots in your e-commerce strategy can streamline operations and enhance customer experiences.
Here are the top ways to leverage AI chatbots effectively:
- Customer Support Automation: AI chatbots handle common inquiries like shipping details, return policies, and product information, providing instant responses that reduce wait times and boost customer satisfaction.
- Personalized Product Recommendations: By analyzing customer behavior and purchase history, chatbots suggest relevant products, increasing average order value through targeted upselling and cross-selling.
- Order Management: Chatbots assist customers with placing orders, tracking shipments, and managing returns, ensuring a smooth and efficient order process that minimizes errors and delays.
- Lead Generation and Qualification: Engage website visitors with proactive messages to capture potential leads and qualify them by asking relevant questions and directing them to the appropriate sales channels.
- Marketing and Promotions: Based on user preferences, share personalized promotions, discounts, and new arrivals, enhancing marketing campaigns with timely and relevant chatbot interactions.
- Cart Abandonment Recovery: Send reminders and incentives to customers who have left items in their carts, encouraging them to complete purchases through targeted follow-ups.
- Feedback Collection: Seamlessly gather customer feedback and reviews during or after interactions, using insights to improve products, services, and the overall customer experience.
7 Best E-commerce Chatbot Solutions
1. LiveChatAI
LiveChatAI stands out in the e-commerce landscape by delivering sophisticated AI-driven customer interactions and operational efficiency.
It seamlessly integrates with platforms like Shopify and WooCommerce, offering tailored support across websites, Slack, and WhatsApp. With multilingual capabilities supporting 95 languages and a robust 70% resolution rate, LiveChatAI enhances customer satisfaction while driving sales through personalized recommendations and automated processes.
Its intuitive setup and extensive customization options ensure that your chatbot aligns perfectly with your brand’s identity and business needs.
Pros:
- High Resolution Efficiency: Automatically resolves up to 70% of customer inquiries.
- Extensive Language Support: Communicates fluently in 95 languages, catering to a global market.
- Seamless Platform Integration: Compatible with major e-commerce platforms and communication channels.
- Customizable and Scalable: Easily tailored to match brand aesthetics and scalable to grow with your business.
- User-Friendly Deployment: Quick and straightforward setup without the need for technical expertise.
Cons:
- Full customization depends on you.
- The chatbot’s effectiveness is contingent on the quality of the provided data sources.
Pricing:
- Free Forever: Ideal for testing, offering 250 GPT-4o messages and 1 chatbot at no cost.
- Basic ($39/month): Best for personal use, with 4,000 messages and full integration features.
- Pro ($89/month): Tailored for small businesses, featuring 10,000 messages and 2 chatbots.
- Advanced ($189/year): Designed for mid-sized businesses, with unlimited messages and up to 5 chatbots.
- Expert ($389/year): Perfect for scaling businesses, including unlimited messages and 10 chatbots with premium features.
2. Tidio / Lyro AI Chatbot
Lyro AI Chatbot is a powerful solution for e-commerce businesses looking to automate customer interactions and streamline support tasks.
Built by Tidio and powered by Claude (Anthropic AI) and in-house models, Lyro offers reliable, human-like responses to customer inquiries.
Lyro excels at performing recurring tasks, reducing response times, and allowing human agents to focus on more complex issues.
Pros:
- Fast Response Times: Responds in under 6 seconds, improving customer satisfaction.
- Multilingual Support: Communicates in dozens of languages, catering to a diverse customer base.
- Scalable: Evolves with your business, allowing for expansion in capabilities as your needs grow.
- Easy Setup: Simple integration with existing support content and minimal configuration needed.
Cons:
- Some advanced features may require more effort for tailored adjustments.
- Accuracy is based on the quality of the support content provided.
Pricing:
- Starter ($29/month): For small businesses, includes 100 handled conversations, live chat support, and basic analytics.
- Growth ($59/month): Ideal for businesses with higher needs, up to 2,000 conversations, advanced analytics, and power features.
- Plus ($749/month): Custom quotas, dedicated success manager, and advanced capabilities for scaling businesses.
- Premium ($2,999/month): Unlimited conversations, guaranteed high AI resolution rates, priority support, and managed services.
3. ChatBot
ChatBot by LiveChat is a powerful AI-driven tool designed for e-commerce businesses that want to automate customer support, improve engagement, and boost sales.
Equipped with AI-generated responses and a user-friendly interface, ChatBot helps businesses provide 24/7 support with human-like conversations.
The platform features seamless integrations with Shopify, WordPress, Messenger, Slack, and more, making it an all-in-one solution for e-commerce needs.
With its Visual Builder, businesses can create custom chatbot flows using drag-and-drop capabilities, enabling them to tailor interactions without coding. ChatBot’s AI can also be trained using data from websites and other resources to offer precise and relevant responses.
Pros:
- Multi-Channel Support: Works across various platforms like Messenger, Slack, and Shopify for consistent customer experiences.
- Intuitive Visual Builder: Easy to create and customize chatbot flows without technical expertise.
- AI-Powered Responses: Provides instant, AI-generated replies to customer queries, reducing response times.
- Scalability: Flexible to use on multiple domains and adaptable to business growth.
- Data-Driven Insights: Offers analytics and reports to track performance and improve customer interactions.
Cons:
- Starter plan includes a 7-day training history limit.
- Some features like white labeling and advanced integrations are only available in higher-tier plans.
- Costs may escalate for businesses needing higher chat quotas or more advanced features.
Pricing:
- Starter ($52/month): For small companies, includes 12,000 chats/year, 1 chatbot, and basic AI capabilities.
- Team ($142/month): Ideal for growing businesses, offers 60,000 chats/year, up to 5 chatbots, and unlimited training history.
- Business ($424/month): For complete AI automation, includes 300,000 chats/year, unlimited chatbots, and advanced AI features.
- Enterprise (Custom Pricing): Tailored for large-scale needs, offering unlimited chats, premium support, and bespoke integrations.
4. Botsify
Botsify is an established AI chatbot platform, known for empowering e-commerce businesses to automate customer interactions and optimize lead generation.
With its user-friendly, no-code chatbot builder and robust integration options, Botsify caters to businesses aiming to streamline operations and elevate customer experiences.
The platform supports multiple channels including websites, Messenger, Instagram, WhatsApp, and SMS, enabling seamless communication across various touchpoints.
For companies seeking a fully managed solution, Botsify offers a dedicated development team to assist with custom chatbot creation and management.
Pros:
- Omnichannel Capability: Deploy chatbots across websites, Facebook Messenger, Instagram, WhatsApp, and more for consistent customer engagement.
- Multilingual Support: Communicate with customers in over 100 languages, accommodating a diverse audience.
- Customizable Flows: Use drag-and-drop functionality to create interactive chatbot flows tailored to your business needs.
- Lead Generation Tools: Turn web forms into interactive conversations to capture and qualify leads effectively.
- 24/7 Automation: Provide consistent support, automate sales processes, and respond to customer inquiries round the clock.
- White-Label Option: Ideal for agencies looking to offer branded chatbot solutions.
Cons:
- Some advanced capabilities, such as WhatsApp integration and priority support, are only available in higher-tier plans.
- Additional chatbots and advanced features may incur extra charges, impacting affordability for smaller businesses.
- Lower plans may include restrictions on training history, affecting chatbot performance tracking.
Pricing:
- Do It Yourself ($49/month): Includes 2 chatbots, 5,000 monthly users, unlimited conversations, and integration with major platforms (Messenger, SMS, Instagram, etc.).
- Done for You ($149/month): Offers 5 chatbots, unlimited users, a complimentary chatbot development service, and WhatsApp integration, along with access to priority support and training sessions.
- Custom Plan: Designed for large enterprises needing unlimited chatbots, users, and stories with personalized support and on-premises solutions. Pricing is tailored to specific business needs.
5. Manychat
Manychat is an industry leader in chat marketing, empowering e-commerce businesses to enhance customer engagement and boost sales across key platforms like Instagram, Facebook Messenger, and WhatsApp.
With its intuitive drag-and-drop Flow Builder and newly integrated AI features, Manychat enables businesses to automate conversations, streamline lead generation, and respond instantly to customer inquiries.
The platform supports omnichannel communication, ensuring seamless interactions across multiple channels and maximizing the potential for sales conversions.
Pros:
- Omnichannel Support: Integrates seamlessly with Instagram, Facebook Messenger, WhatsApp, SMS, and email to maintain customer interaction consistency.
- Advanced Automation Features: Offers tools such as AI Steps for scripted responses, Intention Recognition for precise customer interactions, and the Flow Builder Assistant for effortless setup.
- Scalability and Customization: Custom flows, keyword triggers, and drip sequences allow tailored user experiences.
- User-Friendly Interface: Drag-and-drop builder requires no coding, making it accessible for businesses of all sizes.
- Proven ROI: Helps businesses capture up to 80% of leads and maintain high conversion rates without costly retargeting campaigns.
Cons:
- The free tier is restricted to engaging up to 1,000 contacts and limited automation tools.
- Additional fees may apply for WhatsApp usage, depending on the number of contacts.
- As the contact list grows, the cost of Pro plans can increase significantly.
Pricing:
- Free Plan: Engage up to 1,000 contacts with basic automation features at no cost.
- Pro Plan (Starts at $15/month): Scales with the number of contacts, providing access to all advanced automation tools, unlimited custom flows, and removal of Manychat branding.
- Elite Plan (Custom Pricing): Tailored for larger businesses needing dedicated support, unlimited team member seats, and enhanced strategic features.
6. Chatfuel
Chatfuel is a leading chatbot platform that empowers e-commerce businesses with automated solutions for customer engagement and support.
Renowned for its compatibility with major channels like WhatsApp, Facebook Messenger, and Instagram, Chatfuel provides businesses with tools to streamline communication, boost sales, and enhance customer satisfaction.
With a user-friendly Flow Builder, businesses can create tailored conversation scenarios that automate tasks such as answering FAQs, lead qualification, re-engagement, and more.
Chatfuel’s integrations with platforms like Shopify, Google Sheets, and Zapier allow seamless connectivity and data flow, further improving operational efficiency.
Pros:
- Omnichannel Reach: Supports popular channels like WhatsApp, Facebook, and Instagram for consistent customer interaction.
- Ease of Use: No coding required, thanks to an intuitive Flow Builder and ready-made templates.
- Extensive Integrations: Connects with essential business tools such as Stripe, Google Sheets, and HubSpot to streamline workflows.
- Customizability: Easily create and adapt automated flows for a range of e-commerce functions, from customer support to sales follow-ups.
- 24/7 Automation: Offers uninterrupted customer service, improving response times and overall customer experience.
Cons:
- Pricing can increase for businesses with higher conversation volumes or advanced custom needs.
- Some powerful functionalities, like personal account management and priority support, are only available with the Enterprise plan.
- Exceeding the allotted conversation quota may incur extra costs.
Pricing:
- Business Plan (from $19.99/month): Includes 1,000 conversations per month with options for additional conversations at $0.02 each. Provides automation features, live chat, audience segmentation, and basic integrations.
- Enterprise Plan (from $300/month): Tailored for larger businesses, featuring all Business plan benefits plus personal account management, bot-building services (10 free hours), and bulk pricing.
7. Jasper AI Chat
Jasper AI Chat is a powerful, marketing-focused chatbot designed to help e-commerce businesses engage customers, streamline communication, and enhance conversion rates.
Unlike generic chatbot platforms, Jasper is tailored for marketing applications, integrating seamlessly with brand guidelines and company-specific knowledge to provide precise, on-brand responses.
Equipped with AI that prompts users, Jasper elevates customer interactions by offering instant, relevant answers and creating a personalized shopping experience.
Its Chrome extension ensures that Jasper can be utilized anywhere, empowering teams to leverage its capabilities across practices and brand strategies.
Pros:
- Built-In Contextual Awareness: Jasper references company-specific knowledge to provide accurate, on-brand responses that resonate with customers.
- Ease of Use: The platform's intuitive design allows users to quickly navigate from Jasper Chat to the comprehensive Marketing Editor for enhanced content creation.
- Integration-Friendly: Works seamlessly with popular tools and platforms via its API and browser extension, enabling teams to utilize Jasper within their existing workflows.
- Customizability: Features such as Brand Voice and Style Guide ensure that all chatbot interactions adhere to the brand’s unique tone and guidelines.
Cons:
- Pricing Structure: The cost may escalate for businesses needing multiple user seats or advanced customization.
- Learning Curve for Advanced Features: While basic functionalities are user-friendly, mastering advanced tools and integrations might require training.
- Limited Free Plan Capabilities: Full access to powerful tools like custom workflows and unlimited brand voices is available only in higher-tier plans.
Pricing:
- Creator Plan ($39/month per seat): Ideal for individuals and small teams, offering essential AI features, Jasper Chat access, and SEO mode.
- Pro Plan ($59/month per seat): Best suited for larger teams, including up to 5 users, advanced campaign tools, AI image generation, and collaborative features.
- Business Plan (Custom Pricing): Tailored for enterprises needing unlimited feature usage, custom workflows, advanced admin controls, and dedicated support. Contact sales for pricing.
How to Use LiveChatAI for E-commerce (Step-by-step Process)
Setting up an e-commerce chatbot with LiveChatAI is simple and efficient.
Follow these streamlined steps to get your AI assistant up and running for your e-commerce store:
1. Sign Up and Log In: Create a LiveChatAI account and log into your dashboard.
2. Choose Your Data Source: Select your data source (e.g., website, text, PDF) and provide the necessary information, such as your website URL, then initiate the crawling process.
3. Train Your Chatbot: Review and customize the selected content, then click “Train Provided URLs” to educate your chatbot.
4. Customize Your Chatbot: Design the chatbot’s appearance, rename it, and configure settings like email collection and platform integrations.
5. Embed and Launch: Copy the embed code from the “Embed & Integrate” section and add it to your website using your preferred chat option.
6. Optimize and Manage: Monitor interactions in the Chat Inbox and enhance functionality with AI Actions and additional data sources as needed. You can also check your AI chatbot's analytics and thus, you can see the score of how your chatbot is doing.
Use Cases for E-commerce Chatbots
E-commerce chatbots cater to various industries by addressing specific needs and enhancing customer experiences. Here are some key use cases across different sectors:
→ Fashion and Apparel:
- Personal Styling Assistance: Chatbots recommend outfits based on user preferences and current trends.
- Size and Fit Guidance: Provide detailed size charts and fit advice to reduce return rates.
→ Electronics and Gadgets:
- Product Comparisons: Help customers compare features and specifications of different devices.
- Technical Support: Offer troubleshooting tips and setup assistance for purchased electronics.
→ Groceries and Food Delivery:
- Order Management: Streamline the ordering process and provide real-time delivery updates.
- Recipe Suggestions: Recommend recipes based on purchased ingredients, enhancing upselling opportunities.
→ Beauty and Personal Care:
- Product Recommendations: Suggest products tailored to individual skin types and beauty routines.
- Subscription Management: Handle subscription services for regular deliveries of personal care items.
→ Home and Furniture:
- Virtual Showroom Tours: Guide customers through virtual tours of furniture and home decor options.
- Customization Options: Assist with customizing products, such as choosing colors and materials.
→ Health and Wellness:
- Appointment Scheduling: Facilitate booking consultations or wellness sessions.
- Product Information: Provide detailed information on health supplements and wellness products.
→ Automotive Parts and Accessories:
- Compatibility Checks: Ensure parts and accessories are compatible with specific vehicle models.
- Installation Guides: Offer step-by-step installation instructions and support.
Conclusion
AI-powered chatbots transform e-commerce by delivering around-the-clock support and personalized interactions.
They enhance customer engagement, streamline operations, and boost sales through effective lead generation and upselling.
Selecting and implementing the right chatbots is crucial for maximizing these benefits. Adopting AI chatbots is essential for modernizing and scaling your e-commerce business.
Frequently Asked Questions
Do AI chatbots require constant monitoring?
AI chatbots are designed to work autonomously, but, like all AI, they perform best when their performance is regularly monitored, and they're retrained periodically based on new data and user feedback to ensure they continue to deliver relevant and accurate responses.
Can AI chatbots handle returns and refunds in e-commerce?
Yes, AI chatbots are capable of managing the returns process by providing information on return policies, generating return labels, or even initiating the refund process, thereby increasing efficiency and customer satisfaction as long as you take the necessary steps.
How can AI chatbots help in data analysis and gaining insights into e-commerce?
AI chatbots can collect and analyze vast amounts of interaction data. This can provide valuable insights into customer behavior, popular products, common queries or concerns, peak interaction times, and more, assisting in strategic decision-making and process optimization.
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