7 Best CustomGPT Alternatives in 2024

1. LiveChatAI

LiveChatAI is an advanced AI chatbot solution designed to enhance customer support interactions through automation and customization. 

Utilizing OpenAI's cutting-edge technology, LiveChatAI can seamlessly integrate with various platforms to provide instant, accurate responses to customer inquiries.

Top Features:

• Extensive Customization: Tailor the chatbot’s appearance, including theme, message colors, and header logo, to align with your brand identity.
• Multichannel Support: Integrates with platforms like Slack, WhatsApp, and various social channels, ensuring consistent customer support across multiple touchpoints.
• Multilingual Capabilities: Supports 95 languages, allowing businesses to cater to a global audience effectively.
• Real-time Learning: Continuously improves its responses based on real user interactions and feedback.
• Flexible Integration: Offers API access for custom integrations, enabling businesses to incorporate the chatbot into their existing systems effortlessly.
• Interactive Elements: Enhance customer engagement with features like image responses, email capture forms, and customizable reply buttons.

Pricing:

• Free Plan: $0 per month, includes 100 GPT-4 messages, 1 AI bot, and 1 seat.
• Basic Plan: $39 per month, includes 3,000 GPT-3.5 messages, unlimited data sources, 1 AI bot, 1 seat, and live chat support.
• Pro Plan: $89 per month, includes 4,000 GPT-4 messages, unlimited data sources, 2 AI bots, 1 seat, live chat support, AI actions, and GPT-4 access.
• Advanced Plan: $189 per month, includes unlimited messages (with OpenAI API integration), unlimited data sources, 5 AI bots, 3 seats, live chat support, AI actions, GPT-4 access, Make.com integration, API access, and Slack integration.
• Expert Plan: $389 per month, includes all features of the Advanced Plan plus 10 AI bots, 6 seats, WhatsApp integration, and remove branding option.

2. Chatfuel 

Chatfuel is a leading no-code chatbot platform designed to help businesses automate their customer interactions on Facebook Messenger, WhatsApp, and other messaging platforms. 

With its user-friendly interface, Chatfuel enables users to create sophisticated chatbots without any coding skills, making it accessible for businesses of all sizes.

Top Features:

• No-Code Bot Building: Create and customize chatbots effortlessly using a drag-and-drop interface, suitable for users with no programming background.
• Omnichannel Capabilities: Integrates with Facebook Messenger, WhatsApp, Instagram, and other messaging platforms to ensure a seamless customer engagement experience across multiple channels.
• AI-Powered Conversations: Leverage AI to engage customers with human-like interactions, enhancing customer satisfaction and driving sales.
• Rich Media Integration: Support for images, videos, and other multimedia to create engaging and interactive chatbot experiences.
• Advanced Automation: Automate responses to FAQs, booking appointments, lead qualification, product recommendations, and more, streamlining customer service operations.
• Analytics and Insights: Provides detailed analytics and reporting tools to track chatbot performance, user interactions, and conversion rates, allowing businesses to optimize their chatbot strategy.
• Integration with Popular Tools: Seamlessly connects with Stripe, Calendly, Shopify, Zapier, Google Sheets, Hubspot, and more to enhance functionality and streamline workflows.

Pricing:

• Free Trial: Includes essential features with basic limitations, suitable for getting started.
• Business Plan: Starts at $14.99 per month, includes 1,000 conversations per month with additional conversations at $0.01 each. Features include chatbots, live chat, audience segmentation, and integrations with Google Sheets, Stripe, and more.
• Enterprise Plan: Custom pricing starting at $300 per month, offering a tailored solution with priority support, personal account manager, bot building services, and bulk pricing options. This plan includes everything in the Business Plan plus additional enterprise-level features and support.

3. Manychat

Manychat is a powerful chat marketing platform designed to drive sales, generate leads, and automate customer interactions on popular messaging apps like Instagram, WhatsApp, and Facebook Messenger. 

With its easy-to-use interface and robust automation capabilities, Manychat helps businesses engage with customers efficiently and effectively.

Top Features:

• No-Code Automation: Build and customize chatbots without any coding skills using ManyChat's drag-and-drop editor.
• Omnichannel Support: Automate conversations across Instagram Direct Messages, WhatsApp, Facebook Messenger, SMS, and email to reach customers on their preferred platforms.
• Lead Generation and Conversion: Capture and nurture leads by automating responses to FAQs, booking appointments, and sending personalized messages to potential customers.
• Sales and Marketing Automation: Boost sales with features like abandoned cart reminders, product recommendations, upselling, and cross-selling, all managed by AI-driven bots.
• Comprehensive Analytics: Track and analyze your messaging metrics in real-time to optimize your marketing strategy and improve customer engagement.
• Integration with Popular Tools: Seamlessly connects with Stripe, Calendly, Shopify, Zapier, Google Sheets, and more to enhance functionality and streamline workflows.

Pricing:

• Free Plan: $0 per month, includes basic features to engage up to 1,000 contacts.
• Pro Plan: Starts at $15 per month, provides access to advanced features, scaled pricing based on the number of contacts.
• Premium Plan: Custom pricing includes dedicated support from ManyChat automation experts and additional enterprise-level features.

4. Rasa

Rasa is an advanced conversational AI platform designed to help enterprises build, deploy, and manage intelligent AI assistants. 

With a combination of pro-code infrastructure and a no-code user interface, Rasa enables businesses to create sophisticated conversational experiences that are secure, scalable, and compliant with industry standards.

Top Features:

• Pro-Code and No-Code Capabilities: Rasa Pro offers a robust framework for developers, while Rasa Studio provides a drag-and-drop interface for business users to design and manage AI assistants without coding.
• CALM (Conversational AI with Language Models): Integrates advanced AI models to handle complex conversational patterns, digressions, and interruptions naturally.
• Enterprise-Grade Security: Includes features like PII data management, secrets management, and dependency vulnerability protection.
• Multi-Channel Integration: Supports a wide range of channels, including REST, Websocket, and IVR connectors, to ensure seamless communication across different platforms.
• Scalability and Observability: Offers deployment support through Kubernetes, real-time markers, multi-node concurrency, and observability with OpenTelemetry.
• Managed Services: Provides proactive, premium support to ensure quick time-to-market and lower total cost of ownership.

Pricing:

• Developer Edition: Free, includes access to Rasa Pro on your computer with community support.
• Growth Plan: Contact sales for pricing, starting at $35k annually. Offers full access to the Rasa Platform and basic support for up to 500,000 conversations annually.
• Enterprise Plan: Contact sales for custom pricing. Includes full access to the Rasa Platform with premium support and advanced deployment capabilities for large-scale operations.

5. Tars

Tars is an innovative conversational AI platform designed to streamline customer interactions and enhance employee productivity through intelligent automation. 

By transforming complex processes into simplified dialogues, Tars enables businesses to offer seamless customer support, efficient HR operations, and impactful marketing campaigns.

Top Features:

• Conversational AI: Automates customer interactions across various touchpoints, ensuring consistent and intuitive engagements.
• Intelligent Automation: Reduces customer support costs, frees HR teams from repetitive tasks, and minimizes IT resource burdens.
• Customizable Templates: Offers tailored solutions for different industries including government, education, finance, legal, and telecom.
• Advanced Analytics: Provides insights into customer interactions to refine online resources and improve self-service options.
• Privacy and Security: Compliant with SOC 2, GDPR, ISO 27001, and HIPAA to ensure data protection and security.
• Integration Capabilities: Seamlessly integrates with popular tools like Trello, Zapier, Mailchimp, Salesforce, Google Analytics, Hubspot, and many more.

Pricing:

• Tailored Pricing: Tars offers customized pricing plans to meet the unique needs of each business. Pricing depends on factors such as the complexity of automation required, integration with existing systems, and the number of teams involved in crafting and monitoring customer journeys. For specific pricing details, businesses are encouraged to contact Tars directly.

6. Chatbase

Chatbase is a versatile platform designed to help businesses create custom GPT-powered chatbots for their websites. 

It simplifies the process of building, training, and deploying AI chatbots, enabling businesses to handle customer support, lead generation, and user engagement efficiently.

Top Features:

• No-Code Customization: Easily import data, customize chatbot behavior and appearance, and embed it on your website without coding.
• Trustworthy, Accurate Answers: Features like "Revise answers" and "Confidence score" ensure reliable responses.
• Lead Generation: Collect and qualify leads while providing personalized customer experiences.
• Advanced Analytics: Gain insights into chatbot interactions to optimize performance.
• Multiple Data Sources: Train your chatbot using data from various sources, including Google Drive, Notion, and more.
• Whitelabel and Custom Domain: Remove Chatbase branding and use your own custom domain for a seamless brand experience.

Pricing:

• Free Plan: $0 per month, includes 20 message credits/month, 1 chatbot, 400,000 characters/chatbot, and 1 team member.
• Hobby Plan: $19 per month, includes 2,000 message credits/month, 2 chatbots, 11,000,000 characters/chatbot, API access, and integrations.
• Standard Plan: $99 per month, includes 10,000 message credits/month, 5 chatbots, 3 team members, and options for GPT-4 and GPT-4-Turbo.
• Unlimited Plan: $399 per month, includes 40,000 message credits/month, 10 chatbots, 5 team members, custom domains, and removal of Chatbase branding.

7. Botpress

Botpress is a cutting-edge platform for building, deploying, and managing custom AI chatbots. 

Designed to streamline customer support, answer internal queries, and automate business tasks, Botpress leverages advanced large language models (LLMs) like ChatGPT to create highly interactive and intelligent conversational agents.

Top Features:

• No-Code and Pro-Code Customization: Offers both a no-code interface for quick setup and customization, and a pro-code environment for developers to create complex conversational logic.
• Knowledge Integration: Import data from various sources, such as websites and documents, to train your chatbot efficiently.
• AI Task Automation: Allows chatbots to execute complex workflows and automate business processes beyond simple chat interactions.
• Bot Personality: Customize the chatbot's tone and style to align with your brand voice.
• Multilingual Support: Supports over 100 languages, enabling global deployment and interaction.
• Advanced Analytics: Provides insights into chatbot performance, user interactions, and sentiment analysis to continuously improve the bot.
• Integration Capabilities: Connects seamlessly with numerous third-party tools and platforms, including Slack, WhatsApp, and more.

Pricing:

• Free Plan: $0 per month, includes 5 bots, 2,000 incoming messages/events per month, 3 collaborators, 5,000 table rows, and 100MB vector database storage.
• Team Plan: $495 per month, includes 20 bots, 250,000 incoming messages/events per month, 5 collaborators, 1,000,000 table rows, 2GB vector database storage, live-chat support, and custom analytics.
• Enterprise Plan: Custom pricing tailored to specific business needs with advanced features, higher limits, dedicated support, and custom SLAs.

CustomGPT Alternatives for Different Sizes of Businesses

From small and medium-sized companies to larger enterprises, or whether you need tools for writing, coding, translation, or research, this section is your one-stop guide to finding your best fit for CustomGPT alternative.

CustomGPT Alternatives for Small Businesses

For small businesses looking to explore the realm of language models without the heavy investment, here are some free CustomGPT alternatives handpicked just for you. 

- Elise: An AI-powered writing tool that is gaining popularity due to its user-friendly interface and affordability. Elise helps you brainstorm ideas, auto-suggests creative lines, and enhances your content, all within a budget-friendly package.

- HuggingFace's DistilGPT-2 and DistilBERT: These tools are especially suitable for small businesses, given their reduced size and speed, which means fewer computational resources without compromising the quality of machine learning capabilities. 

- NLTK (Natural Language Toolkit): A leading platform for building Python programs to work with human language data, NLTK is incredibly valuable for research and prototyping purposes, providing easy-to-use interfaces.

CustomGPT Alternatives for Medium-sized Companies

Medium-sized companies can also find plenty of competitive and affordable AI tools designed to cater to their needs:

- Amazon Comprehend: This natural language processing (NLP) service uses machine learning to discover insights and relationships in text, helping you improve your business insights.

- Google's BERT: As mentioned earlier, BERT shines in understanding the context of words via its bidirectional training method, making it particularly suited for search queries, sentiment analysis, and entity recognition.

- Microsoft's Text Analytics API: Part of Azure's Cognitive Services, this tool excels in deriving sentiment analysis, key phrase extraction, named entity recognition, and language detection.

CustomGPT Alternatives for Enterprises

For enterprises looking for robust and extensive features, here are some options to consider:

- OpenAI's GPT models: Though pricier, GPT models bring to the table advanced machine learning capabilities, language translation tasks, and creative concept generation.

- Microsoft's Turing-NLG: A large language model equipped to compete with the best in the business, Turing-NLG boasts extensive text data coverage, efficient in answering questions, generating Python code, and even composing essays.

- IBM Watson: IBM Watson is often praised for excellent natural language understanding, business process analysis, and seamless integration capabilities.

CustomGPT Alternatives for Different Uses

The chatbot market has expanded, offering businesses a wide choice. AI tools specialized for different uses have brought a new level of convenience and efficiency. 

• Writing: For writing assistance, Draftin's AI writing assistant, Jarvis, is a notable contender. With features like blog post writing, copywriting, and a simple interface, Jarvis is perfect for crafting quality content.

• Coding: Deep TabNine by Codota surfaces relevant code suggestions right in your IDE, helping you code faster and smarter.

• Translation: Amazon Translate offers fast, scalable, and affordable language translation.

• Research: IBM Watson Discovery provides powerful, AI-enabled search functionality, making it a great tool for document-heavy research.

The Importance of Businesses Looking into CustomGPT Alternatives 

We have talked about why one should consider alternatives, but we might ponder over their importance and the benefits that it brings along. 

It's no secret that technology and AI tools have permeated the world of businesses, and small businesses are certainly no exception. 

Small businesses often run with limited resources, personnel, and budgets. Despite these constraints, they are expected to deliver results to match their larger counterparts. 

However, with tools like CustomGPT and its alternatives, a level playing field can be established.

→ Alternatives to CustomGPT can offer lighter, more affordable solutions fulfilling small business needs. They will typically be designed with business size in mind and offer packages that are pocket-friendly and robust enough to handle operations proficiently. 

→ Alternatives can also offer distinct features. Some tools can have better training tools, user interfaces, language models, or data security provisions. For some businesses, these alternatives may just hit the bullseye, bridging gaps that CustomGPT couldn't fill.

→ Enterprises stand to gain too! It is essential for larger entities to find a tool that offers the scale and features they need, and alternatives could be the answer. They potentially provide additional features, so enterprises have more to work with.

→ Investing in alternatives can lead to valuable partnerships. Many small to medium-sized enterprises (SMEs) that produce these tools are always on the lookout for larger entities to align with and vice versa. Therefore, choosing an alternative could open doors to collaborations beneficial to both parties. 

How to Choose the Right CustomGPT Alternative

Choosing the right alternative to CustomGPT might seem like a daunting task, engulfed with intricate details and nuances.

 With the substantial growth in AI tools and technologies and the abundance of available alternatives, you might find yourself stuck at a crossroads.

We'll walk with you, step-by-step, how to accomplish this critical task. Let's consider some key factors that help you choose the right CustomGPT alternative for your business. 

Define Your Needs

Before diving into the ocean of AI tools, seek to understand your needs and find answers to the following questions.

• Why is your business seeking an alternative? 
• What are you hoping to accomplish with it? 
• What are your exact requirements?
• What explains your use cases? 
• What results do you seek? 
• Do you need to enhance your customer interaction? 
• Are you looking for a creative content generation? 
• Do you need assistance with coding? 

These questions will help you outline your needs and lead your journey.

Identify Your Budget

Expensive doesn't necessarily mean better. 

Explore options that provide essential features and quality performance within your budget. 

Remember to keep in mind future financial possibilities as your company scales and its requirements grow.

Evaluate the Features 

Look for an alternative that specifically caters to your needs. 

For example, if you're a data-driven company focused on consumer feedback, look for robust data extraction and sentiment analysis features.

Additionally, consider the ease of use, customization options, compatibility with existing systems, and service quality.

Consider the Support and Training

Especially for small businesses or new entrants to AI tools, consider the degree of user support and the quality of training resources provided by the tool. 

The initial onboarding process shouldn't strain your existing resources or hinder your day-to-day operations.

Assess the Security Standards

Data is the new oil, and protecting it is a major concern. 

Verify the security standards of the AI tools and ensure they meet your security expectations. 

Look for Feedback and Reviews 

Research platforms like G2 Crowd and review sites to understand the experiences of other businesses similar to yours. 

This step will help you move closer to an informed decision.

Don't Ignore the Future

Lastly, remember that the AI horizon is ever-evolving. Look for a tool that not just fits your current needs but can also grow and adapt with you in the future.

Keep these factors in your arsenal as you navigate toward your perfect fit!

Conclusion

Choosing the right AI chatbot platform is crucial for enhancing customer interactions and streamlining operations. 

While CustomGPT offers great capabilities, these alternatives provide unique features and advantages that might better suit your specific requirements. 

Evaluate each option carefully to find the perfect match for your business needs.

Frequently Asked Questions

Can CustomGPT alternatives support industry-specific requirements?

Yes, many alternatives, such as Tars and IBM Watson, offer customizable templates and features tailored to specific industries like healthcare, finance, and e-commerce, making them suitable for specialized needs.

What are the top CustomGPT alternatives for ease of use?

Platforms like Chatfuel, ManyChat, and Tars are known for their intuitive drag-and-drop interfaces and LiveChatAI with their smooth AI onboarding process, making it easy for users with little to no coding experience to create and manage chatbots.

How do CustomGPT alternatives ensure data security and privacy?

Most platforms, including IBM Watson, Microsoft Bot Framework, and Dialogflow, offer robust security measures such as data encryption, compliance with data protection regulations, and secure data storage to ensure user data privacy.

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