Send Automated Critical Issue Alerts to Slack on AI Chatbot
Imagine that you get notifications on your Slack channel to reach your customers sooner.
It is not impossible when you integrate LiveChatAI and Slack.
There are some steps to follow when sending automated critical issue alerts to Slack with your AI chatbot.
That’s how you will get quick notifications and provide instant answers to questions.
Before starting the process, here is a little spoiler:
- You should decide on the triggers for your AI chatbot.
- Just copy the template to make the process faster and only make the necessary changes on the template.
- Make sure that your connection is available on Make.com.
How to Create an AI Action for Sending Critical Issues to Slack
Before starting the process, here is the ready template for sending automated critical issue alerts on Slack through your AI chatbot on Make.com:
If you are ready to create an AI action to send critical issue alerts to Slack, let’s start!
1- After signing into your LiveChatAI account, move to the AI Actions tab by clicking on the “Create an AI action” button.
2- You should determine a condition to specify the triggers of your AI actions.
3- For the inputs, you should choose what your AI action will trigger and what you will expect from your audience.
Please don’t forget to click “Create”.
4- When you have done with your AI action, you can edit it whenever you want. There is also a part where you can change the fallback message.
What you need to pay attention to are the following:
When you are using the template, there will be some parts that you need to customize with your personal information and your expectations from your AI chatbot.
- For the first module, you need to connect your LiveChatAI account to the module.
- For the second, you need to connect your Slack account and choose the necessary arrangements. There, you should pay more attention to the Blocks part since your scenario needs a markdown format to make it work.
- For the last module, you need to prepare a message, especially what your audience will see when you get the critical issue alert on your related Slack channel. Therefore, feel free to choose a convincing message.
Voila! You’re done!
Now, you will get instant alerts from your audience and make the right move.
If you want to customize and ease your Slack integration, you can also check out these blog posts:
What do support teams & businesses think about LiveChatAI?
Schedule a special demo meeting to explore our solutions and see how they fit your business.
It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work.
Our support team was continually playing catch-up, and we were worried about customer satisfaction.
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