Chatbot API of LiveChatAI

You can access the detailed API Documentation for developers here.

To use the LiveChatAI API, you need to have either an Advanced or Expert plan.

The LiveChatAI API is currently in its beta phase. While efforts have been made to ensure stability and functionality, there may be occasional issues or bugs.

For any inquiries, from brief queries to in-depth support needs, our committed support team is readily accessible with just a click. Reach out to us via the widget on our website or send an email to [email protected], and we'll be happy to assist you.

You can add different types of data sources (PDF, Q&A, text, URL) to your chatbot using their respective API endpoints. For example, to add a PDF data source, use POST /api/ai-bot/data-source/pdf.

Use endpoints like GET /api/ai-bot/chat/detail to retrieve detailed interaction data. Analyzing these reports helps you understand user behavior and refine your chatbot’s responses and performance.

Customize responses by adjusting the dialogue flow and response patterns through the POST /api/ai-bot/reply endpoint. Manage the chatbot’s behavior by configuring response rules and integrating relevant data sources to handle varied user inputs effectively.

Choose the GET /api/ai-bot/detail endpoint to review your chatbot’s configuration and ensure it aligns with your intended setup. For debugging, monitor the POST /api/ai-bot/reply endpoint's output to verify that responses are generated correctly. Regularly review logs and interaction data to identify and address any issues.

Manage multiple chatbots by using endpoints such as GET /api/ai-bot/list to retrieve all chatbots associated with your account. You can then use individual endpoints like POST /api/ai-bot/create and DELETE /api/ai-bot/delete to handle each chatbot separately.

To manage interactions across different time zones, ensure that your chatbot’s backend supports timezone-aware data. Implement logic in your response handling and base prompt to adjust times and dates based on user time zones.

Yes, you can access historical interaction data using endpoints like GET /api/ai-bot/chat/detail to retrieve past conversations. This data can be used to improve chatbot responses.