LiveChatAI Community Privacy Policy

Welcome to the LiveChatAI Community (LiveChatAI Community - LiveChatAI Community – AI Chatbots & Automation Hub), managed by Popupsmart Inc (“us,” “we,” or “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, safeguard, and disclose your information when you use our community forum.

By registering or using the LiveChatAI Community, you agree to the collection and use of information in accordance with this Privacy Policy.

What Information Do We Collect?

We collect information from you when you register on our community forum, read, write, and evaluate content shared within the forum.

When registering, you may be asked to provide:

  • Email address
  • Name (optional)

Your email address will be verified by an email containing a unique link. Clicking this link confirms that you control the provided email address.

When posting or interacting on the community forum, we record the IP address associated with your activity. We also retain server logs, including IP addresses of each request made to our servers.

What Do We Use Your Information For?

The information we collect from you may be used for the following purposes:

  • Personalizing your experience: Tailoring the forum’s experience to better match your individual interests and needs.
  • Improving our community: Understanding user feedback to enhance and refine the community experience.
  • Providing effective customer support: Addressing your inquiries and delivering timely assistance.
  • Communication: Sending periodic emails about community notifications, topic updates, administrative messages, or responses to your questions and inquiries.

How Do We Protect Your Information?

We implement commercially reasonable security measures designed to protect your personal information. However, no internet transmission or electronic storage method can be guaranteed 100% secure. Therefore, while we strive to protect your information, absolute security cannot be assured.

Data Retention Policy

We retain server logs containing IP addresses and usage data only for as long as necessary—typically no longer than 90 days unless required for security, analysis, legal compliance, or dispute resolution purposes.

Your personal information will be stored only as long as required for the purposes outlined in this Privacy Policy or as mandated by applicable law.

Do We Use Cookies?

Yes. Cookies are small files sent to your browser from our site, stored on your device to help recognize your preferences and enhance your experience.

We use cookies to:

  • Remember your community settings and preferences.
  • Authenticate your session when you log in.
  • Improve user experience by analyzing aggregate data about site traffic and interactions.

You can instruct your browser to refuse cookies or alert you when cookies are sent. However, some forum features may not function properly without cookies.

Do We Disclose Information to Outside Parties?

We do not sell, trade, or transfer your personally identifiable information to outside parties. However, we may share information with trusted third-party service providers who help us operate, manage, or support our community platform, provided these parties agree to confidentiality obligations.

We may disclose your information if required to comply with applicable law, regulation, or legal request, or to protect the safety, property, and rights of Popupsmart Inc, our community users, or others.

Third-Party Links

Our community forum may include links to external third-party websites or resources with separate privacy policies. We assume no responsibility or liability for these external websites or their privacy practices. Please review the privacy policies of any external sites you visit.

Children’s Privacy Protection

Our community is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal data, we will take steps to remove such information immediately.

Your Data Protection Rights (GDPR & CCPA)

If you reside in the European Economic Area (EEA) or California, you have specific rights regarding your personal data, including the right to:

  • Request access, rectification, or deletion of your data.
  • Object to processing or request restrictions.
  • Request data portability.
  • Withdraw consent previously given at any time.

To exercise any of these rights, please contact us at: [email protected]

For California residents, note that we do not sell your personal data for monetary consideration. However, California law broadly defines “sale” and you may still exercise your right to opt-out via contacting us.

Online Privacy Policy Only

This Privacy Policy applies solely to information collected through our LiveChatAI Community forum and does not extend to information collected offline or via other channels, including our main site (https://livechatai.com).

For comprehensive details on data handling practices on our main website, please refer to our primary Privacy Policy at: https://livechatai.com

Your Consent

By registering and participating in our community, you consent to this Privacy Policy.

Changes to Our Privacy Policy

We may periodically update this Privacy Policy. We will notify you of any significant changes via email and/or prominent notices on our community forum. Please regularly review this page for the most current information.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or data protection practices, please contact us at:

Email: [email protected]